We hired this company in June last year to paint our house. We got several quotes and they were the mid-range quote. Their salesman was a very affable and enthusiastic young man who seemed trusworthy. Although he was careful not to commit to a written timeline, he quite freely indicated that he thought the job would take 10 days maximum. We then waited 2 weeks longer than initially told for our scheduled start date for painting. The 10 day painting timeline was reaffirmed then with the lead painter, however, it quickly became apparent that there was no way they were going to be done anywhere remotely close to 10 working days from starting. They rarely showed up before 11am to start painting, usually with a partial crew. They didn't mask our windows (even after I asked them to), resulting in overspray onto the windows that was a big hassle to clean off. Initially I felt that the painters themselves were doing a good job (despite the windows), and therefore tried to remain patient. When the job had dragged through from mid July into September (after having sacrificed the use of my front and backyard to painting for the entire summer instead of the expected 10days), I began to lose patience. The weather last summer was incredible and that was definitely not the reason for their inexplicable delays. There were multiple sunny days when they either didn't show up at all or showed up for 1-2 'token' hours.
At this point I called the manager of CertaPro. Instead of being apologetic and conciliatory however, he was aggressive and accusatory. He essentially told me that I was wrong that we had been given a rough time estimate of 10days. I asked for a reduction in our job cost given the 2 months it had taken to complete the job and he steadfastly refused.
This is a bad company with the problems clearly starting at the top. Save yourself a significant headache...don't hire them.