Red Robin Masonry

Masonry & Bricklaying
Write a Review
Write a Review
Website
HomeStars
Tuck Pointing
Red Robin Masonry
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Red Robin Masonry

Average customer rating:
9.8 10 (381 reviews)

Sort by

Anna
Anna
8 reviews Toronto, ON
10/10

Create window opening and brick up another window

Second time I've hired this very professional company. They do excellent work and it's done properly. My husband is a civil engineer and he was very impressed when he saw the finished work.

Was this review helpful?
Company Response

Hi Anna, thanks so much for choosing us again, we sincerely appreciate your business. It's always a pleasure working for you. Please do not hesitate in contacting us again! Absolute best, Anna

Judy from North Toronto
Judy from North Toronto
15 reviews Toronto, ON
10/10

Review long overdue

Red Robin reconstructed my chimney and repaired a front porch brick column several years ago. They used the old brick from the chimney to repair the column so that it matched the brick on the other column. The contractor spent a great deal of time matching the grout on the columns. He told me they would match perfectly over time and he was right.
Also, the new brick they sourced for the chimney was a good match.
A belated thank you. Both repairs have stood the test of time.

Was this review helpful?
Company Response

Hi Judy, Thank you so much for the review - better late than never! Glad to hear you are pleased with the completed work and you are happy with the brick match. All the best, Anna

Hanndyy
Hanndyy
5 reviews Toronto, ON
9/10

Brick cut out for Patio slider and closing up existing window

Worked with Red Robin to have a large cut out made to the back exterior wall to allow for a paito slider put in. Also, expanded the opening of another window and fully closed in a different window.

Jessie was assigned to our project and he was GREAT!!

I took off a point as the RR clean up crew broke a planter when packing up. RR was able to cover the replacement cost.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent masonry services

Really great follow-up and staff. Did a great job. Had to have them come back and do a small item that had been missed, but they were so pleasant and wonderful about it. Highly recommended!

Was this review helpful?
Company Response

Good morning,
Thank you so much for taking the time in writing us a wonderful review - even though we missed a spot. We are so terribly sorry for the inconvenience. Thank you so much for understanding as this rarely happens. For future masonry needs, do not hesitate in contacting us. Kind regards, Anna

Toronto Renovator in Scarborough
Toronto Renovator in Scarborough
1 review Toronto, ON
0/10

How do these people stay in business?

Shoddy work that took 3.5 weeks--not the 1 week promised. They had to come back--twice--to fix their substandard work. Our front step had a huge gouge that meant everyone tripped as they entered the house. We had to ask twice for them to complete that job, then come back to repair the work they'd done--open joins, holes in the cement. The pointing work was 40% done when they stopped. We had to have them back to finish that, also.
Very difficult to deal with as they don't show up when they say they will--don't even call.

Was this review helpful?
Lisa S
Lisa S
5 reviews Toronto, ON
10/10

Day's Work - all kinds of repairs

Infill of basement window with blocks.
Parging partial back end of house
Securing paving stones on steps that were falling out.
Small tuck point
repair of loose stone at bottom of pillar
Cutting craggy stones at gate to a clean finish.
I only had one job in mind when I contacted Red Robin (Parging partial back end of house and Infill of basement window with blocks). But learning about the services they do, and with the Estimator pointing out
other issues, my mind was blown away by the amount of "fixing" that could be accomplished. All I can say is WOW. Well worth the investment from my perspective.
Also, your personnel, estimating, job planning and workmen were professional. Loved the estimate with photos. Thanks so much!

Was this review helpful?
Company Response

Hi Lisa,
Thank you so much for your kind words! We strive for customer satisfaction and we are so pleased to hear you are happy with the completed job. It was an absolute pleasure working for you and I cannot wait to pass along the praise to the rest of the team. Please do not hesitate in contacting us for any future masonry needs. Hope you have an incredible 2018! Best, Anna

zbot in Toronto
zbot in Toronto
2 reviews Toronto, ON
8/10

Re-pointing work and Chimney Rebuild

Trying to get a mason to even show up and quote was extremely hard to do. This is definitely one of those trades where there’s more jobs than skilled workers….word to the wise; plan months ahead of the busy season (spring & fall). Red Robin was one of 3 companies out of 7 that I reached out to that had the decency to return our call and actually show up to quote.
Our house is a historic home in Richmond Hill (eighteen hundreds era), lots of old brick, a masons dream. It’s currently tenanted. I was in no rush to get the work done, just didn’t want to be going into another winter with decaying brick and a falling chimney. My job got bumped a couple times (weather and job delays at other sites). When the work was completed, it was done very quickly. Most areas you can’t even tell the difference between the patch work and old brick and feels very sturdy (I literally had one wall/corner that moved when you kicked it before). They did however miss a few mortar joints and in few places the mortar isn’t matched to the existing color. Dave, the owner, was very responsive. Plans are in the works to address the issues. Their price was competitive to the other 2 quotes and the end product looks to stand the test of time. Taking into account the state of trades these days and the fact that there is owner on the other end who cares, I am very happy with outcome and price we paid.

Was this review helpful? Yes No
Company Response

Hi Zbot,
Thank you very much for your feedback which is highly valued. We are always looking to improve and give the best customer experience. We strive to be the most responsive masonry company and avoid delays but sometimes it is inevitable so we appreciate your understanding.
Best, Anna

John and Jenn from Toronto
John and Jenn from Toronto
4 reviews Toronto, ON
10/10

Repair of porch pillars

Red Robin Masonry
416-206-8859
52 Marchington Cir
Toronto
ON
M1R 3M7
CANADA

I was put in contact with Red Robin Masonry through another contractor that was rebuilding my porch.
The pillars were in such bad shape that he couldn't continue until they had been replaced.
Red Robin Masonry came through big time for us (job was completed not too long ago) - they were able to fit us into their schedule on short notice to get the job done so we could continue with our other renos.
They were able to re-use almost all of the existing brick to rebuild and repair the pillars and they look FANTASTIC (our home was built in the 1920s, and the brick look is a large part of our home's character) . You can barely tell that the entire pillar was rebuilt. I've even had neighbours ask when we are going to have it done, only to happily tell them they are looking at it already, and see the surprise on their faces, and hear the compliments.
The whole project only took 2.5 days to complete, which I was impressed with, given the poor weather we were having.

Would 100% recommend, and will 100% be using them for the brick repair and other work I would like to get done on the rest of my home!

I should also mention that masonry work can get very dirty and my home was left clean at the end of EACH day!

Thanks again!

John and Jenn

Was this review helpful?
Company Response

Thank you John and Jenn for the review.

One of the hardest parts of our job is working out our schedules and problem-solving to fit in emergency jobs like this. That being said it is all worthwhile knowing we were able to help out both you and your contractor.

Thank you for trusting us to rebuild the pillars properly, as they were originally constructed.

Good luck with the remainder of your work and please don't hesitate to contact us in the future

- John

Tony
Tony
2 reviews Toronto, ON
10/10

Stone Masonry work

Red Robin Masonry is extremely professional and acustomer friendly company. John and Dave are very friendly, informative, easy going and very pleasant to work with. The finished job was of the highest quality.
I liked them so much I asked them to do the same exact work for 3 of my neighbours! They responded to any questions we had about the work, and were attentive to our needs. I highly recommended Red Robin Masonry to anyone. Excellent workmanship and finished product, with all of the workers professional and friendly.

Was this review helpful?
Company Response

Tony, thank you so much for this amazing review! I cannot wait to share this with John, Dave and the rest of our team members. We really appreciate the recommendation to your neighbours and future recommendations as well. We strive for customer satisfaction and we are so happy to hear you are pleased with our work. Best, Anna

scaelers in Toronto
scaelers in Toronto
2 reviews Toronto, ON
10/10

Brick pier repair

Red Robin Masonry was a pleasure to deal with - they were the only company I contacted who came out to look at the job before quoting. Price was fair and reasonable, the work was completed in a timely and professional manner - Daniel even pointed some brickwork outside the scope with his leftover mortar. Would highly recommend.

Was this review helpful?
Company Response

Hi there, thanks so much for this great review. We strive to please our customers in a timely and professional fashion. I can't wait to pass along the message to Daniel! Thank you for highly recommending us. It was an absolute pleasure working for you. All the best, Anna

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Red Robin Masonry

Masonry & Bricklaying, Chimney Build & Repair, Tuck Pointing

Red Robin Masonry is a division of Red Robin Home Solutions Corp. We are a general contracting company that specializes in masonry repair and new build( additions, custom homes, re-facing). Whether you need tuck pointing, chimney repair, a new opening, parging, brick replacement or new masonry services entirely..... Red Robin Home Solutions will provide you service with the utmost professionalism and quality.

CATEGORIES
Masonry & Bricklaying, Chimney Build & Repair, Tuck Pointing, Concrete Contractors, and Waterproofing
SERVICES
Masonry and Bricklaying, Block, Concrete, Chimney Repair, Chimney Rebuild, Chimney Restoration, Tuck Pointing, Spot Pointing, Brickwork, Brick Repair, Brick Replacement, Parging, Waterproofing, Foundation Repair, Concrete, Steps, Patios, Walkways, Flagstone, Cultured Stone, Natural Stone, Window and Door Openings, Bricking Up Window and Door Openings, Retaining Walls, Foundation Repair, Window Sill Replacement, Brick Arches, House and Porch Pillers
SPECIALITIES
Masonry and Bricklaying, Block, Concrete, Chimney Repair, Chimney Rebuild, Chimney Restoration, Tuck Pointing, Spot Pointing, Brickwork, Brick Repair, Brick Replacement, Parging, Waterproofing, Foundation Repair, Concrete, Steps, Patios, Walkways, Flagstone, Cultured Stone, Natural Stone, Window and Door Openings, Bricking Up Window and Door Openings, Retaining Walls, Foundation Repair, Window Sill Replacement, Brick Arches, House and Porch Pillers
WEBSITE
http://www.redrobinmasonry.com
YEAR ESTABLISHED
2007
RETURN POLICY
cheque and cash
PAYMENT METHOD
Cheque, Credit Card, Cash
LIABILITY INSURANCE
Yes
DIPLOMAS
Level 1, 2, 3 and Red Seal in Masonry
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.