Roof Pro Plus Home Improvements

Roofing
Newmarket ON L3Y 6Z2
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Roofing
Roof Pro Plus Home Improvements
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87%

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Reviews by rating (past 12 months)

Reviews for Roof Pro Plus Home Improvements

Average customer rating:
9.1 10 (135 reviews)

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pibbett in Newmarket
pibbett in Newmarket
2 reviews Newmarket, ON
10/10

ROOF REPAIR

Customer service was second to none. Very professional and extremely helpful. This company and Kelly can be recommended any time. We've had this company twice now and was impressed with their commitment to service and excellent work. Many thanks.

Approximate cost of services:
$350.00
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Christie in Stouffville in Newmarket
Christie in Stouffville in Newmarket
1 review Newmarket, ON
10/10

Roof Pro Plus roof replacement due to wind damage.

Our home in Stouffville suffered wind damage in May, 2018. I started calling a number of roofers around but they were all too busy won't even pick up the phone never mind coming out to do the estimate. Dean came out right away, did the estimate, gave us a competitive price and we waited. There were people in the line up ahead of us and almost every other house suffered wind damage. It was worth the wait. Dean and his team were professionals. They did a good job and good workmanship. My roof stands out in my street. Me and my family are happy with the outcome. Thanks Roof Pro Plus. We can count on you. You did 100% the required work as stated on the quote!

Approximate cost of services:
$9,000.00
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OG
OG
2 reviews Newmarket, ON
0/10

Kept my deposit

Entered into agreement and paid a $500.00 deposit to the company. Our situation changed and we decided to not move forward with the roof project. After no less than 10 phone calls to the company, I was finally told that the deposit is non-refundable although there is no mention of this anywhere on the contract.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

While we are aware you were disappointed that your deposit was non refundable, we did share this with you on three separate occasions as soon as you advised us that your situation changed and you requested the return of your deposit. We did confirm to you that it will be kept on file as a credit should you reconsider your roofing needs. I can only assume that the extra calls were that you did not like the answer given, unfortunately your circumstances changed.

C. Hall in Newmarket
C. Hall in Newmarket
1 review Newmarket, ON
7/10

Re-shingled roof

We did have some issues arise the day the job was being done. But the true test of a good company is when things don't necessarily go according to plan. Roofpro's 100% Guarantee was tested and Chad with Roof Pro Plus came through for us.

Approximate cost of services:
$3,500.00
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Linda MacPherson in Mount Albert
Linda MacPherson in Mount Albert
2 reviews Newmarket, ON
9/10

New Roof

We had wind damage to our roof on a new build during the windstorm and Dean came to the rescue.Most roofers would not even answer their phones that week.He came and assessed the damage and suggested options.This was a new build but work was not done to a good standard and shingles were poor quality.He helped me to deal with insurance process and we were able to get new shingles,underlying materials and proper vents.Guarantees for all products.His team with roofer Gil worked through the hot humid days and even the weekend to finish.They were polite and cleaned up everyday before they left and my landscaping I just had done was undamaged.We are confident the work was done to a high standard.

Approximate cost of services:
$20,000.00
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Roof repair in Newmarket
Roof repair in Newmarket
1 review Newmarket, ON
9/10

Repair job

Hello

Kelly was very professional in handling my requirement to repair my roof as a result of a recent wind storm. I received fast and efficient work from John who actually did the job. I would recommend using these guys for your roofing needs.

Sam

Approximate cost of services:
$1,600.00
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Company Response

Sam, thanks for the review! appreciate you taking the time to recommend us.....kindest regards Jan

Guy McBride
Guy McBride
2 reviews Orillia, ON
10/10

New shingles, skylights.

I'm very pleased with the quality of the building materials, the workmanship & the warranty. The roofing crew arrived early in the morning & got right to it, only taking a lunch break during the day. They were finished by early evening after cleaning up.
A big thank you to roofing consultant Tim Cragg. It was a pleasure working with you to see this job to it's end.
I would highly recommend Roof Pro Plus.

Approximate cost of services:
$9,000.00
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Company Response

Guy, Thank you for writing this review and for your kind comments......it was a pleasure working with you, I will make sure all is cascaded back to the team and Tim!

Pavel K.
Pavel K.
13 reviews Caledon, ON
4/10

Roofing

My roof need some repairs after wind storm. Company agreed to come and assess the damage. I took a day off, but No one showed up. Rep on the phone said that I called and cancelled appointment. Which is not true. Perhaps, they do a good job on the roof. But defenetly need some improvement with booking system.

Approximate cost of services:
$0.00
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Company Response

Pavel, we are disappointed that you have chosen to write this review, and at this point feel the need to clarify and share information to our potential clients, You originally called us on May 16th in a panic to schedule emergency measures (water-tighting after the storm) which we accommodated then you cancelled that appointment at the last second stating you got someone else to do the work. (meanwhile we turned desperate people away to keep our committment to you). Then you called in and booked another appointment for us to give you a repair as you were not comfortable with the Company that water-tighted your roof and then that appointment was cancelled. I shared this information with you on Friday morning and you hung up the phone on me. If the second cancellation was somehow misunderstood we certainly apologize for that but let's keep it real please......kindest regards Jan, President and I was the rep on the phone....:)

James in Richmond Hill
James in Richmond Hill
1 review Richmond Hill, ON
9/10

Roof reshingling and aluminum

Dean and the team at Roof Pro + did a very professional job on our roof. They were courteous throughout the process and left the site clean. I would highly recommend them.

Approximate cost of services:
$12,000.00
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Company Response

James, Thank you for taking the time to post this review we appreciate your kind words...:) Jan

pibbett in Newmarket
pibbett in Newmarket
2 reviews Newmarket, ON
10/10

Roof Repair after windstorm

The service provided by Roof Pro Home Improvements can only be described as exemplary, from the initial contact to completion of the work. All aspects of this company, from the Office staff to the sales manager to the roofer was excellent, helpful, and honest. This company definitely has a winning formula, and I will happily recommend them to anyone. thanks guys for your efforts, and thanks John the hardest worker I have ever met. Paul.

Approximate cost of services:
$3,333.00
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Company Response

Paul, Thanks so much for taking the time out of your busy day to post this review, You are correct....John is a machine! We look forward to working with you or your friends and family in the future....Kindest regards, Jan and the Roof Pro Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roof Pro Plus Home Improvements

Complete re-roof, new roofing, repairs, flat roofing, eavestrough, soffits, facia, skylights, blown in attic insulation top up to R60.

We are fully insured, and all work is guaranteed. Roof Pro Plus Home Improvements South is a family owned, and operated business and are happy to say that we still operate with the same excellence of workmanship, attention to detail, and service that the company was founded on.

CATEGORIES
Roofing, Gutters & Eavestroughs, and Insulation
PRODUCTS
Owens Corning, Certainteed, Maximum Ventilation, Duraflo, Enviroshake, Copper, Inspire Roofing
SERVICES
Reroofing, replacement roof, new roofing, repairs, animal damage, ice damming, soffit, fascia and eavestrough (gutter guard), flat roofing, metal roofing, windows
BRANDS
Owens Corning, CertainTeed, Velux, Duraflo Proventilators ,
SPECIALITIES
roofing contractor, metal roofing, windows
WEBSITE
http://www.roofproplus.com
YEAR ESTABLISHED
20
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 written workmanship warranty!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.