This review might be a bit long because MGD's Kevin and Louis truly deserve to be praised. We are a repeat customer of MGD, they always have been professional, knowledgeable and courteous. I have been working in the service industry for over 10 years, so I know what to expect from good customer service. However, this time Kevin and Louis went above and beyond, it really shows they genuinely care about their customers not just making another sale or purchase. Yesterday, during the big snowstorm my garage door was damaged by a truck and has fallen off the railing. Heavy snow was blowing in, 5 hours before office closing. Without the garage door, our inventory in the warehouse will be damaged and lost overnight. So you can imagine the urgency. My warehouse guys were trying their best to pieces together the door. And I called MGD for an onsite quote. They came in 2 hours despite the snow storm outside. While Louis was providing me with different options for repair and replace, Kevin saw us struggling to put the damaged door up, he jumped right in to help. Kevin selflessly shared his tools, his expertise and before he left, he even gave us a few bolts. Because of his instructions, we were able to put the door back on the railing before closing time. My warehouse was saved! For Kevin and Louis, it was not about just making another sale, they truly cared to help someone in need. I can't thank the two gentlemen enough. Everyone should go to MGD for their garage door needs!
- Company Response
Thank you for your very thoughtful review. We try our very best to treat our customers issues as if they are our own. We were happy to help. Thanks for opportunity! Sincerely Louis Kwong and Kevin chappel.