I purchased a freehold town home in Burlington, Ontario a little over two years ago - the home itself, is approximately 6 years old. Sixteen months ago the home started to show signs of water damage on the exterior of the home.
I did manage to get in touch with the customer care representative of Wilkinson Construction Services, who was excellent to deal with as she maintained regular email contact with me for months after my initial in-person contact in July 2015.
I've had approximately 20 contractors visit my home in the past 16 months including roofers, caulking professionals, eavestrough specialists, and stucco specialists; and every single one of them have said the quality of workmanship on my home is poor. I've come to learn that the eavestrough system was installed prior to the stucco facade work on the homes being completed. A building practice that is not sequentially sound and deplorable.
Approximately 66% of the homes on the street have/are experiencing some type of water damage.
Wilkinson Construction Services did offer to connect me with a few sub contractors that they do business with - each of the three suggested contractors flaked on me.
Jeff W., the Vice President of the company, needed six weeks to respond to my numerous voicemails left on his cellphone. He chose to respond to me via email instead of engage with me over the phone.
Jeff and his company are hiding behind Tarion’s 2-year water damage warranty. My clear suggestion that 66% of the homes on the street are experiencing/have experienced water damage doesn’t constitute a problem with the original build of any homes on the street - in his warped opinion.
Thus far integrity and accountability are not traits demonstrated by Wilkinson Construction Services Vice President, Jeff W., and his company.
Jeff's email sign off to me: "I will not be engaging in further dialogue”.