Home Improvement People Inc.

Basement Renovation
1120 Castlefield Avenue Toronto ON M6B 1E9
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Basement Renovation
Home Improvement People Inc.
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97%

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Reviews for Home Improvement People Inc.

Average customer rating:
9.8 10 (409 reviews)

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MK - Toronto
MK - Toronto
1 review North York, ON
10/10

Basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hi Dan,
My basement in Toronto was recently finished by the Home Improvement People and I wanted to thank Elia Touma and his crew for their excellent work.

My wife and I were quite scared to hire a contractor after hearing a lot of horror stories about jobs that were not done correctly, took forever to complete or were not completed at all. I was surprised the very first day when supplies were delivered and framing started right away. This certainly gave me confidence with the Home Improvement People.

As the work continued, Elia was there every step of the way to answer questions and/or deal with any problems we had. He was extremely accommodating to all of our issues. He even return our call on a Sunday!

The trades were very professional and did a great job. I especially like the fact that there was an expert in each field coming in to do the job, not just one person doing everything. The Plumber, Tile installer and Carpet Installers were fantastic. The Painter and finishing person did a great job and is an extremely hard worker. One day he had started at 8:30am and did not leave until 10:30pm!

I was very impressed that Elia himself with the help of his crew actually helped to move my freezer and washer and dryer back in place. That certainly shows the dedication that he has to his job and to making the client happy. Also, I appreciate the extra things Elia did for me, such as mounting my TV bracket and removing the patio stones from the side of the house.

Elia always either answered my phone call or called me back right away. That certainly gave me confidence that I hired the right company.

The basement looks fantastic and my wife and I are very pleased and we look forward to doing more business with the Home Improvement People. In particular, we will be calling Elia. Well done!

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Company Response

Thank for this detailed review. It is very much appreciated.

Ben & Dan

Derek in Mississauga
Derek in Mississauga
1 review Mississauga, ON
1/10

Kitchen Renovation

For those interested, here are some comments about our recent experience withe The Home Improvement People (THIP):
- the kitchen renovation (including removing a wall, new cabinets, an island, new countertops and new flooring) ended up taking over a year to complete after signing the contract. (For some reason still unexplained it took over 3 months to get the building permit from the City.)
- project schedule, tasks and timing were never provided (despite repeated requests)
- status updates from the contractor seemed to be limited and generally were responses to our requests for "what's happening?"
- understandably, work was performed by different trades who appeared to be sub-contractors to THIP, however not all of these trades appeared to take pride in their work (e.g., sinks improperly installed, cabinets dented / dinged, floors uneven and glue tracked liberally over floor etc.)
- we had to spend an inordinate amount of time pointing out unacceptable defects in workmanship (which I thought would have been caught by the contractor)
- when pointing out deficiencies we were told that we were making THIP jump through hoops to get paid (there was a pervasive attitude that THIP should get paid for work that was poorly done)
- although promised before the contract was signed that any issues discovered during the renovation would be THIP's risk, this turned out not to be the case (we were asked for more money once demolition had been done)
- mistakenly, we thought drawings of the kitchen cabinets (part of the contract) would be adequate - in hindsight it would have been better to have complete design drawings created (this would have highlighted some of the missing design elements, e.g., no handy power plugs on island)
- it would have made sense to clearly articulate make/type of all products to be supplied and used by THIP rather than the "standard builder's samples" referred to in the contract (e.g., had never heard of Embassy Hardwood and was a little concerned by spelling mistakes on the packaging)

On our renovation, we spent, what is for us, a great deal of money, only to have a kitchen that (admittedly) looks nice but on further review is below expectations (e.g., floors that are un-even and squeak more than before, a "Caesarstone" countertop that sits on plywood that is clearly visible etc.). More troubling is the feeling we ended up with that THIP were much more focused on their money than on understanding our requirements and delivering a quality job.

So after our renovation would we use THIP for further work in our house - absolutely not.

9 of 9 people found this review helpful.
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Company Response

Derek,

I am sorry that you feel this way. However, your version of events is inaccurate and is duly unfair and harsh.
We wish the job didnt take the length of time it did. Ours never do. But, the reasons it did were due to items out of our control. Firstly,the job didnt take a year as your posted. As per the agreement, it wasn't scheduled to start until weeks after you signed. Secondly, we do not control how long the City takes to grant a permit. You are an intelligent man. You know this. Thirdly, you kept us waiting a month deciding on a stain color for the island. We patiently awaited your decision. The tiles you chose for the backsplash werent in stock at the place YOU ordered them from. We patiently waited another month. YOU had a flood in your home (completely unrelated to the work we were doing). This cost us more time while you sorted that out. Again, we patiently waited. All of this is logged. All of this is noted. All of this is fact.
Our trades take immense pride in their work and would be offended to see your comments regarding that. Feel free to contact me and I will come to your home with the trades in question and discuss any issues with the workmanship or their pride in it.
We dont control the spelling of other people's hardwood products packaging. I dont even know how to respond to that.
"More troubling is the feeling we ended up with that THIP were much more focused on their money." - Again, I dont know where that is coming from or how to respond to that. We awaited for final payment patiently for months due to the items listed above which were beyond our control and effectively cost us money due to the delays.
You admit that you are happy with the kitchen and I am proud to say that we overcame all of these irregular obstacles to deliver. I wish you and your family well and I hope you use your kitchen in good health and to host memorable events. All the best.

dinnan in concord
dinnan in concord
1 review Concord, ON
10/10

Kitchen

I would love to tell the world that my experience with the Home Improvement People was absolutely great! It totally renewed my faith in being able to complete home renovations without worrying about hidden costs, unreliable contractors, and projects that take forever to complete.

I have a beautiful kitchen now that I absolutely love! Anyone to whom I've shown pictures can't believe how great it looks, and that it was completed on budget and on time.

I would definitely recommend the Home Improvement people to my family and friends.
Thanks again!

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Company Response

Thank you Dinnan for this stunning review. Your kitchen is gorgeous.

Ben & Dan

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Improvement People Inc.

The Home Improvement People have completed literally thousands of renovations since our inception. We are a unique award winning contracting company, consulted by various media as industry experts.
Please view our website at homeimprovementpeople.com to view images of some of our projects.
For our clients' convenience, we've implemented progress billing as well as financing.
Regardless of scope, we approach every single home renovation with a foundation of strong design aesthetics, comprehensive product options, sound project management, and a commitment to craftsmanship.

Our projects range from remodelled bathrooms and kitchens, to rear additions, hardwood flooring, basements, second story additions and other extensive renovations. We undertake work in all budget ranges.

Choosing a reputable contractor is the most important decision you will make regarding your renovation. From plans and permits, to last little finishing details, The Home Improvement People is committed to completing your renovations and home improvements in a professional manner and to your complete satisfaction.
We take pride in our personalized service and our high quality workmanship.
Call us for quality, insured work - completed on time, and on budget.
905-760-7607.

CATEGORIES
Basement Renovation, Bathroom Renovation, Kitchen Planning & Renovation, Condominium Renovations, General Contractors, Kitchen & Bathroom - Cabinets & Design, Home Additions, Builders, Design/Build, Design/Project Management, and Home Office Renovation
WEBSITE
http://www.homeimprovementpeople.com
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Visa/MC/Cheque
LICENSES
All
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 years
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