Fibertec Window & Door Group

Windows & Doors Installation & Service
Toronto ON
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Wilf Ruland from Dundas
Wilf Ruland from Dundas
1 review Ancaster, ON
10/10

Service

Ancaster

The Company has an excellent product - one of the best. There were some issues around timing of installation, which were eventually dealt with to our satisfaction. More importantly, the Company has made internal changes to ensure such issues don't recur. We would recommend this Company - they have an excellent product, which was impeccably installed. We are very happy with our new windows and door.

Approximate cost of services:
$7,500.00
2 of 2 people found this review helpful.
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Company Response

Wilf,
We are happy that after a glitch during the installation period we managed to find a solution to all issues that were existing in the past. It is important to us that our customers receive good service and have their needs satisfied. Fibertec appreciates your feedback and we hope that you enjoy your windows and door to the fullest.
Best regards.

Previous versions of this review:

Wilf Ruland from Dundas
Wilf Ruland from Dundas
1 review Ancaster, ON
0/10

Service

Ancaster

Our experience to date with this company has been a nightmare. We signed a contract and made a 50% downpayment on windows to be installed by the end of August. It is now late September and the windows have not yet been produced, let alone installed and we are trying in vain to get a firm commitment regarding an installation date. We have found staff at the company to be evasive and generally unhelpful when it comes to making and keeping commitments regarding timelines. Our calls and e-mails are often not returned, and no one seems to care. We chose the company because the product looks great, but the abysmally poor service record has us despairing. As of today we still have no commitment by the company to actually install our windows (4 weeks after the promised end of August date), even though they were quick to cash the downpayment for this work back in July. I wouldn't recommend this company to anyone.

*** UPDATE - after pushing the company hard, got the windows installed in mid-October. The product is excellent and it was installed well - as my wife says, "good things come to those who wait."

Approximate cost of services:
$7,500.00