Service wasn't pleasant. a lot of pressure to sell, and bad after sales service. unmet promised and very bad appointments to install.
I feel I was fooled
I had a leak from the pool this year and apparently it was because a piece of the light was broken, I asked for service. I went to Trevi store and asked if I need to buy the any parts for the light before the tech shows in my house and was told that he has every thing. he comes in and changes the plastic piece that is causing the leaking. blame it on closing the pool and says winter damage warantee doesn't include lights. I asked him to fix the lights he said he deosnt' have the parts.
now after 2 years my lights are off and they are both broken this will cost 500$ only peices. I ask trevi to come finish fixing the light and what I get is a lady screaming on me on the phone saying that I have to pay two labour visits one for half of the light and one for the other half because they visited me twice. I explained to her that it should be the same claim because the broken light causing the leaking is the one that is off but she kept screaming and threatening me to take my account to collection and hold my warrantee until I pay.
I do not understand why is this happening and why I am being treated this way is it because I am stuck and my pool is already paid for? I paid 17000$ for a good luxurious semi-in-ground not for a yearly trouble and bad service.
I didn't agree that the lights should be off warrantee because I was told everything and the sales guy stressed on everything and usually I am obsessed with warrantee when I pay a lot. even that I didn't agree I told them I would pay for one service not 2 and they didn't agree they won't send a tech to finish the job.
Also, I have learned that one light is enough and does the same job as one. The lights I bought before 2 years are now too old and no body buys them.
Just do not trust Trevi's sales people.
- Approximate cost of services:
- $17,000.00