After selecting a high-end faucet on the Internet, I arranged to purchase the faucet through Independent Bath Products. Although the faucet appeared to be fine when I received it, after leaving it in the box for a month, the packing tape lifted the powder finish on the faucet. Not only did Independent Bath go to bat for me with the manufacturer for a manufacturing defect, Independent Bath allowed me to change the finish given that I'd lost confidence in "powder finish" for a faucet. I ultimately received a beautiful brushed nickel faucet for no additional cost. Independent Bath handled all the negotiations, kept me informed the entire time, and all round gave excellent client service. Independent Bath has my loyalty!
- Company Response
Thanks for your loyalty and for your patience! We are glad this worked out and look forward to working with you again.