ServiceMaster Restore of Peterborough

My renters called their insurance company when there was a flood in the basement. The company sent Service Master, fellow arrived,he went to the basement looked in the first room, stuck his head in second room, not entering or making an examination, took pictures and said that the home owner could call their insurance co. and have them ok Service master remove the paneling etc. , I went down, there was NO water damage to any of the paneling, the only damage was to a few pieces of furniture, he was only looking to make money, there was no need for them at at all.