Our 2 year old A/C's coil went after 9 months of total use. As we didn't pay for the extended warranty, they charged $875 for the repair. The coil was leaking and the service guy that came out said it was most likely a weak weld that gave out and that it probably came from the factory like that. So a unit was installed with a manufacturing defect and because we didn't pay for the extended warranty they charged $875 to repair it...a nice way to make a buck in these hard times I guess. Luckily the coil WAS covered under warranty or it would have set us back another $1500, but to not stand behind their products is not good to see from such a well respected company. Had heard SOOO many good things about Brooms over the years and that's the main reason we bought from them in the first place, but will not be doing so again in the future and will now find it hard to recommend them. To say I’m very disappointed is a BIG understatement! :(
Note: the service guys were great and did a fine job.
- Approximate cost of services:
- $875.00