Broom’s Heating, Air Conditioning & Fireplaces

My parents were having their yearly service done by Broom last week on a 33 degree day. Their A/C had been working fine but the service person said there was a leak and they would either have to replace the system or fix it at a very high cost. He then told them that he had to turn the whole system off and my mom asked him not to since it seemed to be working and they would call in a day or so to tell them what they had decided to do. The service man however went outside and shut off the system and they were left for days in 30 degree heat with no A/C. They phoned a different company that came out and had a look and said there was nothing wrong with they system and turned it back on for them - for free. I can't even begin to tell you how angry I am with this company!