I was about to replace my entire hardwood floor before I spoke with Invision. The took the time and patience to explain everything in clear detail including the benefits of refinishing vs replacing. Communication was always clear, constant and quick between Invision and I. That was a huge plus as I had MANY questions as this was my first real renovation job.
Quotes were provided in a timely manner, options were discussed and Invision was always aware of my budget and staying within what I was comfortable with spending. Both in person, over the phone and through email Invision constantly provided a level of pleasant and quick service.
The job itself was amazing! Not only did Invision execute on the job but they also provided design opinions and on site meetings to discuss potential alternatives and identify issues ahead of time. Invision showed flexibility and strong professionalism and knowledge of their craft throughout the entire process. Clean up was great and completed within the time that was promised and there were no surprises in terms of costs as well!
Absolutely amazing transformation of our floors and I couldn't be happier. I will definitely be recommending Invision to family and friends after receiving this top notch service.
- Company Response
Rocco, thank you for such a kind and pleasant review.
It's really great to repetitively receive such great comments with particular recognition to our efforts as a team.
We look for clients that are willing to take this team approach. Certainly we are hired for our skill and professionalism. We don't need help there.
Where team effort is really felt is in the trust clients offer for being able to enter and work in the home while you go to work. To leave us to do our work, provide us a clear and clean space to work in and allow us to deliver the results that is so highly spoken about.
It's important for us to be recognized and a reputable business for profit but to also deliver on a strategy of good service and that is really hard to cost compare.
Striving for good relationships will tend to win both Invison and the client a happy ending.