NewRidge Refinishing Group

Floor Laying & Refinishing
876 Golf Links Road Hamilton ON L9K1M7
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Reviews for NewRidge Refinishing Group

Average customer rating:
9.8 10 (333 reviews)

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Dave in Mississauga
3 reviews Toronto, ON
10/10

We couldn't be happier with the experience we had with NewRidge.

To give some context, we'd used another company that was recommended to us by our designer (despite our sense they were fishy). Long story short, they made a total mess out of the hardwood in our family room, living room, and dining room. After a horrific two weeks, we eventually reached a settlement for them to just go away.

We we're somewhat traumatized by that experience, so when we set out to find a team to fix them, I reviewed many companies and spoke to several in-depth. NewRidge immediately rose to the top for their professionalism, responsiveness and expertise.

Right from my initial inquiry, Scott was extremely helpful and responsive. Recognizing that we wanted to resolve the situation quickly, he dispatched Lory to come out and have a look and talk me through our options right away. She was able to explain step-by-step what had been done wrong the first time and how they would correct it in the future. She was smart, factual and didn't over-promise anything. Our conversation left me feeling educated about the process and confident that I could choose her team.

The process from there was fantastic. Lory and her team were extremely skilled and they communicated every step of the way to ensure we were going to be happy with the end result. They were also very considerate of our home and even finished ahead of schedule. And most importantly, the end result was fantastic—exactly what we had set out to achieve.

This experience was the polar opposite of our original nightmare experience with the other company. I won't go into how bad that was, but I'll just say that we were SO grateful and appreciative of how amazing Lory's team was, particularly after seeing how bad the process can be if not done right.

Don't mess around with a job this big. NewRidge's reviews are great for a reason. Go with these guys and you'll be happy you did in the end.

Thank you Scott, Lory and team for bailing us out of a mess and helping us achieve the amazing new floors we always wanted.

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Company Response

Thank you for taking the time to write a detailed review of your experience. We're sorry it didn't work out the first time with the previous company but we are happy to hear that we resolved the issues for you so you can move in ASAP. Thank you for your recommendation and please do keep us in mind for a future hardwood floor or stair case project. It has been a pleasure working with you. Thanks again for choosing our services.
Warmest Regards,
Scott

Kathleen
1 review Toronto, ON
10/10

What a fabulous experience! Highly recommend Sebastian and his team!
We had purchased hardwood from one of the big box stores on our own and NewRidge took on the job of installing it throughout our 2 story home. Other companies had refused the job when they realized the hardwood was already purchased.
The job consisted of removing the old flooring, minimizing squeaks, adding shoe mold, and installing + staining a new stair nose.
The job was executed perfectly and I would say my husband and I are quite picky. The squeaks were remedied, the flooring was even (not an easy task with a 100 year old home!) and when surprises came up , such as a second floor under the existing hardwood, Sebastian worked with us on a solution to fit our budget. The crew left the house clean and we were very courteous.
Additionally, Sebastian also went out of his way to stain the old, wooden cold air returns to match the new hardwood - a very nice touch!
Cannot recommend this company and Sebastian enough!

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Company Response

Thank you Kathleen once again for choosing our services and taking the time to prepare a review. It was a pleasure for Sebastian, the crew and myself to work with you on this hardwood floor installation project. Please keep us in mind for your next project. Thanks again and have a great weekend!
Warmest Regards,
Scott

PAM
2 reviews Toronto, ON
10/10

Excellent work! Sebastian and his crew arrived on time each day and work was completed within the week promised. Sebastian even came back to put an additional coat of varathane on the stairs because he wasn't happy with the initial results although they looked good to me.

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Company Response

Thank you once again Pam for choosing our services and taking the time out of your busy schedule to provide a detailed review of your experience. It was a pleasure working with you on this hardwood floor refinishing project. Please keep us posted if you need anything else.
Sincerely,
Scott

Private User
1 review Toronto, ON
10/10

We were very impressed with Scott and Sebastian. We had them remove carpet on our second floor and from the stairs (which had hardwood underneath) and refinish the hardwood floors downstairs. They did an excellent job and made a lot of extra repairs to the floors at no additional cost. After they finished there were a few things I wanted fixed which they came back to do promptly at no extra cost. They were also incredibly fast, finishing the job in 3 days start to finish. Would definitely recommend!

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Company Response

Thank you once again for choosing our services and taking the time out of your busy schedule to provide a detailed review of your experience. It was a pleasure working with you on this hardwood floor and stair refinishing project. Please keep us posted if you need anything else.
Sincerely,
Scott

TM from Toronto
3 reviews Toronto, ON
10/10

Sebastian, Scott and team were fantastic! Terrific communication, clear expectations set as to process and an amazing result. I never thought that my upstairs floor would look so good as it was chipped, dirty and paint-covered. Now I'm considering having the 1st floor done! So impressed at the professionalism and quality of work. Thank you so much!

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Company Response

Thanks guys for the feedback. It was a pleasure working with you on this hardwood floor refinishing, installation and stair refinishing project. Thanks again for choosing our services.
Warmest Regards,
Scott

jody in Toronto
1 review Toronto, ON
10/10

Sebastian refinished the maple floors in our house, which were very worn. His team did a great job on the floors and they look new now. The team was clean and right on time every day. Estimate was right on. These guys were reliable and did a great job.

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Company Response

Thank you Jody once again for choosing our services and writing a review of your experience. It was a pleasure working with you on this hardwood floor refinishing project.
Regards,
Scott

Cburn in Toronto
1 review Toronto, ON
10/10

We are thrilled with the work that NewRidge and Mr. Sandman did for us. They transformed our house and were in and out in only two days. They delivered on budget and ahead of schedule. Their attention to detail was superb and they even came back the day after to check on the finished product and ensure we were satisfied. We plan to use them again and would recommend them without hesitation.

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Company Response

Thank you once again Colin for choosing our services and taking the time out of your busy schedule to provide a detailed review of your experience. It was a pleasure working with you on this hardwood floor refinishing project. Please keep us posted if you need anything else.
Sincerely,
Scott

Brenda from Ancaster
2 reviews Toronto, ON
10/10

This is our 2nd time using NewRidge, Matt is absolutely awesome!!
Matt is exceptionally talented when it comes to fixing and refinishing hardwood floors. Finding a missing wall that left a hole in the floor after the carpet had been removed didn’t faze Matt at all, looks like it was never there to begin with. His attention to detail is phenomenal; he added door trim in places we forgot about. He left our home immaculate after each day, allowing us to get some painting done in the eve.
This is a company when you find them you keep their business card for life. They are that good!!!
Thanks so much for your hard work Matt, the floors look beautiful, what an incredible job!!

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Company Response

Thank you once again Brenda for choosing our services and a big thank you for taking the time to prepare a detailed review of your experience. It was a pleasure for both Matt and I to work with you on this project. Please keep us in mind for a future hardwood flooring and/or stair case refinishing / installation project.
Warmest Regards,
Scott

Private User
2 reviews Toronto, ON
10/10

From the beginning, dealing with Scott was seamless.
Sebastion came to review the stairs and supplied the quote within 24 hours.
The job was started within 2 weeks
He arrived on time, carefully taped off multiple rooms so that dust from the sanding was minimal.
Job completed within 24 hours.
The work site was cleaned up and left undisturbed.

2 of 2 people found this review helpful.
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Company Response

Thank you for taking the time to write a review and choosing our services. It was a pleasure for Sebastian and myself to work with you on this project. Please keep us in mind for a future project and thanks again for choosing our services!

Warmest Regards,
Scott

sheila g in Toronto
17 reviews Toronto, ON
10/10

I am so grateful to Matt and Scott for the beautiful refinishing on the parquet floor in my sunroom. Scott was very helpful and always responsive to any questions that I had and his email communication was always clear and precise - I found this very helpful as I needed advice and he was always there to provide it quickly . Matt did a beautiful job on the floors - I was so impressed with the care , attention and detail that he put into the job, he even added a bit of finishing trim to the bottom of my door - he really takes pride and care in his work. Matt is one of the most professional tradesmen I have ever met and worked with as a homeowner. My floor looks amazing - totally brand new again!!! Two refinishers refused to do this job because it was a small area - but Scott and Matt went above and beyond. I will definitely use Matt again if I need any refinishing. You will be very , very pleased with the quality of service and professionalism of this company. Love it!!!

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Company Response

Thank you once again Sheila for choosing our services and a big thank you for taking the time to prepare a detailed review of your experience. It was a pleasure for both Matt and I to work with you on this project. Please keep us in mind for a future hardwood flooring and/or stair case refinishing / installation project.
Warmest Regards,
Scott

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about NewRidge Refinishing Group

!!!PLEASE SEND ALL EMAILS DIRECTLY TO ESTIMATES@NEWRIDGEREFINISHING.COM. DO NOT MESSAGE US THROUGH THE HOMESTAR'S MESSAGING SYSTEM AS WE HAVE DIFFICULTY RECEIVING THOSE MESSAGES . THANK YOU!!!

Our story is comprised of multiple stories from the craftspeople working at this company. Telling those stories one at a time is complicated compared to sharing the common theme for our interior woodworking business; a love of the craft. At our company we recognized that there is a group of homeowners who value their time as well as the quality of services they need. Our team decided to commit to this niche market because our talents AND our quality of communication are what differentiates this company.

Have you ever had to live out of a hotel for more than a week? The process can really grate on your nerves and become exhausting. We know the feeling because we have been there too, so we work to provide consistent quality without any mistakes that can encumber your time. Read on and we will tell you how we do this.

Evaluating key elements of the refinishing and installation business for more than ten years with our customer surveys and follow up phone calls have proven that clear expectations for timelines, product quality, and workmanship are number one. From the smallest details of how to transition from wood to tile all the way to how to refinish your staircase in a schedule that works with your painter. It takes experience and passion to ensure your job is treated as a complete project.

We have identified and hired the best tradesmen in this area thoroughly. Each person working with this group has been evaluated in person for quality of workmanship by reviewing multiple completed jobs. In addition, we validate references to ensure there are no surprises later.

Newridge Refinishing Group is owned and managed by Scott Newman, a second-generation flooring professional. Growing up in the business means that his management style is well balanced for pairing your needs with the best tradesman in the company for the job. Because of our commitment to the customer, our reputation online is among the best for the southern Ontario region.

Our words are one thing, but we encourage you to check us out for yourself.

If you feel that we are a good fit, then we encourage you to contact us by phone or email. We promise to respond quickly and assess your needs so that we can serve you in a timely manner. Thanks for reading and have a great day.

Services Offered:
Hardwood Floor Refinishing,
Screen and Coat (aka "Buff and Coat"),
Stair Case Refinishing (including treads, risers, railings, spindles and stringers),
Stair Case Tread and Riser Installation,
Hardwood Repair
Hardwood Installation
Railing System Installation – Iron or Wood
Furniture Refinishing & Repair
Stair Builders
Laminate Floor Installation

Specialties:
Hardwood Floor Refinishing, Screen and Coat (aka "Buff and Coat"), Stair Case Refinishing (including treads, risers, railings, spindles and stringers), Stair Case Tread and Riser Installation, Hardwood Repair and Hardwood Installation

Some of the Brands we Use:
Fabulon Urethanes, Torcan Urethanes,Streetshoe Waterbase Urethanes,
Emulsion Urethanes,Bona Products, Minwax Stains, Benjamin Moore Stains, Sherwin Williams Stains, Dura Seal Stains, Pratt & Lambert Stains, Galaxy Sanding Machines

With operations in Hamilton & North Toronto we Serve the following Areas:

Hamilton, Brantford, Burlington, Oakville, Grimsby, Niagara Falls, St. Catherine's, Welland

Most GTA & York Region areas including Toronto, North York, Scarborough, Vaughn, Markham, Richmond Hill, Newmarket, Aurora

Durham County including Pickering, Ajax, Whitby, Oshawa & Brooklin

Kitchener, Waterloo, Cambridge, Guelph, Stratford, Fergus

Norfolk County, Haldimand County, Port Dover, Simcoe, Caledonia, Port Colborne

CATEGORIES
Floor Laying & Refinishing and Stair Builders
SERVICES
Hardwood Floor Refinishing, Screen and Coat (aka "Buff and Coat"), Stair Case Refinishing (including treads, risers, railings, spindles and stringers), Stair Case Tread and Riser Installation, Hardwood Repair Hardwood Installation Railing System Installation
BRANDS
Fabulon Urethanes, Torcan Urethanes, Streetshoe Waterbase Urethanes, Emulsion Urethanes, Bona Products,Minwax Stains, Benjamin Moore Stains, Sherwin Williams Stains, Dura Seal Stains, Pratt & Lambert Stains, Galaxy Sanding Machines
SPECIALITIES
Hardwood Floor Refinishing, Screen and Coat (aka "Buff and Coat"), Stair Case Refinishing (including treads, risers, railings, spindles and stringers), Stair Case Tread and Riser Installation, Hardwood Repair and Hardwood Installation
WEBSITE
http://www.newridgerefinishing.com
YEAR ESTABLISHED
2006
PAYMENT METHOD
Cash, Cheque, Interac Bank Transfer, PayPal
MEMBERSHIPS
Baeumler Approved Company
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$750
PROJECT RATE
Price Varies. Please contact us for more details.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All workmanship is warranted for 30 days.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.