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HomeStars  >  Plumbing in Toronto  >  Mr. Rooter Plumbing of GTA  >  Drain sewage back-up in home
Mike & Cathy in Scarborough
Mike & Cathy in Scarborough
3 reviews Toronto, ON

Drain sewage back-up in home

Had a water back-up in our basement. After researching drain service providers in our area, I saw that Mr Rooter looked like it provided a good service.
I called their office and within 4 hours, a technician (Vlad) came to our home and did a full inspection with camera snake and determined that an old clay pipe had decayed and was stopping the flow at the outside breather pipe.
The next morning, 2 service workers showed up right on time. These 2 guys ( Alex & Boris) were awesome to work with. They had to excavate just outside our home on our lawn. They had to dig using shovels as gas line was too close for heavy equipment. Within a couple of hours, they had a 9ft deep hole dug out to accessed the broken pipe, then cut out old pipe, then installed new PVC piping and provided 2 clean-outs. 1 to access our home system, and the other for accessing the city line. After 5 hours, the entire job was complete, everything cleaned up, and lawn cuttings put back in place.
So grateful that Mr Rooter attended to the issue so quickly and completed the job in a timely fashion.
Mr. Rooter should be honoured to have Vlad, Alex & Boris working for them! Truly a great team!!

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Company Response

Hi Mike & Cathy in Scarborough,
Thank you for posting this fantastic review. It was our pleasure to read about the outstanding service you received and deserve! We take great pride in treating our customers as we would like to be treated, working in a timely, informative manner and ensuring all is in working order when the job is complete.

Thank you for choosing Mr Rooter, and have a great day!
Tel: (416) 401 5612