We had our hot water die on us on a Friday, so we needed to call a company to help us fix it on a weekend. Mr. Rooter sent over Grant Reuston, who was incredibly helpful. He quickly diagnosed the problem on a very non-standard shower, advised us on how to get it fixed and the parts that were needed, and fixed it properly. And, when we found that after the work, the shower needed a bit of tweaking, Grant came over again, apologized for the inconvenience and fixed the work at no charge. Grant was very personable and we were happy to have him help.
- Company Response
Hello RC and thank you for sharing your positive experience with Mr Rooter and our technician Grant. We are pleased to hear that you received the great customer service that Mr Rooter stands behind. We take pride in respecting our customers as well as their property and always take the extra step to please our customers. Thank you for choosing Mr Rooter and have a great day!