Mr Rooter Plumbing

Drain Services
Write a Review
Write a Review
Website
HomeStars  >  Drain Services in North York  >  Mr Rooter Plumbing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Mr Rooter Plumbing

Average customer rating:
9.5 10 (1673 reviews)

Sort by

Susan from Maple
Susan from Maple
8 reviews Vaughan, ON
10/10

Kitchen faucet replacement & water hose bib replacement

Peter from Mr. Rooter is the best! He solved all my leaking problems! He installed shut off valves for the kitchen sink faucet and installed a new faucet. He also replaced the garage and backyard water hose bibs. It is not just the installation that made the experience great but the fact that he explained everything he was doing and gave me great advice about winter maintenance and just general maintenance of my equipment, plumbing etc. It was installation and education all in one! He was so pleasant and professional that I would not only recommend Mr. Rooter but also I would request Peter for any plumbing needs in the future!

Was this review helpful?
Company Response

Hi Susan and thank you for posting this review for Mr Rooter Plumbing and our technician Peter. We are so pleased to hear about the wonderful service that you received and deserve! It is this customer focus that allows us to maximize our customer loyalty! It is important to us to keep our customers informed along the way! We appreciate that you would recommend our services to others as well. Thank you for choosing Mr Rooter and have a great day!

Nancy in Markham
Nancy in Markham
11 reviews Markham, ON
10/10

Plumbing Repair

I had a drilling sound coming from the wall in my powder room at night. Peter from Mr. Rooter diagnosed it as my toilets constantly running and that the water pressure increased at night (I'll admit I was skeptical). Peter replaced the innards of 3 toilets and gave them a good cleaning (as there was a lot of hard water buildup). So far, I haven't heard that loud drilling noise again. So Peter, you were right! Thank you so much!
The cost was a bit expensive, but you get what you pay for. I would be happy to recommend Mr. Rooter to anyone!

Was this review helpful? Yes No
Company Response

Hello Nancy and thank you for posting this review for Mr Rooter Plumbing and our technician Peter. We are pleased to hear that we were able to solve the issue with the toilets and all is in working order! We appreciate that you would recommend our service to others and thank you for choosing Mr Rooter! Have a great day!

Linda from Durham Region
Linda from Durham Region
11 reviews Whitby, ON
10/10

Back in business in the kitchen!

The provided next day, on time service to clear a block in the kitchen. Rick was very professional and friendly and had it free-flowing in under 30 minutes. He also provided us with some great tips on how to maintain the pipes and they give you a bottle of BioChoiceES to help as well...enough for a year! You also get a 30 day guarantee. I would have no hesitation in recommending them. Hopefully, we don't have to call them again ;)

Was this review helpful? Yes No
Company Response

Hello, Linda,
Thank you very much for this wonderful Review for our Licensed Plumber, Rick. At Mr. Rooter Plumbing, we live our code of values by responding in a timely fashion, and continuously striving to maximize customer loyalty. We will be sure to share your comments with Rick. Thank you.

Private User
Private User
Private User reviews Courtice, ON
10/10

Toilet adjustment

We needed the toilet examined and adjusted as a result of a disabled senior's fall. Mr. Rooter sent someone out right away on a Saturday night. The plumber was Rick. He was extremely knowledgeable about all matters and provided many suggestions to assist with taking care of the senior's bathroom needs. He performed quality work and used the best products available. He even cleaned the area the toilet would go on before reinstalling the toilet.

Was this review helpful? Yes No
Company Response

Hello and thank you for posting this review for Mr Rooter and our technician Rick. We are pleased to hear that you received such great and informative service. We do take pride in treating others as we would like to be treated! Thank you for choosing Mr Rooter and have a great day!

Private User
Private User
Private User reviews Newmarket, ON
10/10

Leaky Kitchen Pipe

There was slow leak under the kitchen. A pvc connector was not glued correctly from the beginning (a few years). Mr. Rooter had it fixed in just a few minutes. Awesome! It is so nice to have courteous, efficient and professional plumbing service. Definitely will use Mr Rooter again if needed!

Was this review helpful?
Company Response

Hello and thank you for posting this review for Mr Rooter. We are pleased to have serviced your plumbing needs in a timely, efficient and professional manner! This is the customer service that we focus on and allows us to maximize our customer loyalty. Thank you for choosing Mr Rooter Plumbing and have a great day!

Private User
Private User
Private User reviews Newmarket, ON
0/10

Blocked pipes quote

Underhanded service. Called them for problem of roots in pipes, either an estimate for pipe repair and/or cutting roots from pipes. Receptionist who booked my appointment assured me that quote would be free and I would pay only for treatment requested. Plumber who showed up denied free quote. After I paid $300 for him to look in prior to cutting out the roots, he claimed he did not have the equipment on hand to perform service, and that I would need to pay for a new inspection again if he came out to remove the roots. Waste of money with this deceptive receptionist and unprepared plumber.

Was this review helpful?
Company Response

Hello Private User,

We would like to speak to you regarding the comments made in your review. You have not provided your name, preventing us from finding you in our database and reaching out to you.
We are particularly concerned with the fact that you state you were denied a free quote. Our protocol is to arrive at a client’s home, assess the plumbing problem and then provide our recommendation with an estimate. If this procedure was not followed we would like to look into why.
Based on the “blocked pipe” problem you describe in your review, we guess that our plumber recommended a video inspection of the drain and provided you with an estimate for a video inspection?
We encourage you to contact our office to discuss your experience with us. Our customer’s satisfaction is extremely important to us.
Thank you for your review.

Heidi from Ajax
Heidi from Ajax
4 reviews Ajax, ON
10/10

Leaking Pipe Disaster

Peter from Mr. Rooter was amazing! He was honest, knowledgeable, thorough, clean, patient, resourceful...the list goes on. He assessed and completed the work on the same day. No more leaks going into my garage! This is the second time using Mr. Rooter and I would readily call on them again for any plumbing issues. Fantastic company with consistently courteous and skilled staff. Thank you, Mr. Rooter and especially, big thank you to Peter!!!

Was this review helpful?
Company Response

Hello Heidi and thank you for posting this review for Mr Rooter Plumbing and our technician Peter and our staff! It is great to hear about the "above the line" service that your received and consistently!It is this great service that allows us to maximize our customer loyalty! We look forward to servicing your plumbing needs in the future and thank you for choosing Mr Rooter! Have a wonderful day!

Francine  from Toronto
Francine from Toronto
0 reviews Toronto, ON
10/10

Installation

Brian M. did a great job installing a new toilet as well as a new vanity with new plumbing under the sink in our powder room. He is conscientious and easy to get along with. I highly recommend Brian M. to get a job well done.

Was this review helpful? Yes No
Company Response

Hello Francine and thank you for posting this review for Mr Rooter and our technician Brian. We are pleased to hear that you have received such great service and that you would highly recommend us to others. Thank you for choosing Mr Rooter and have a great day!

Private User
Private User
Private User reviews Toronto, ON
10/10

Mr. Rooter Plumbing - The Best!

Had an issue with 2 faucets in the house - both VERY old! Rick P., from Mr. Rooter, was sent to make repairs. Very nice man. Very respectful and was very patient with my many questions while he was making repairs.

Most important thing for me was that my 82 yr. old mom really thought he a 'nice man' :) and that we should request him next time we need a plumber.

I gave a score of 10 because service was good, pricing was reasonable AND Rick made an 82 year old woman happy! Sweet!

Was this review helpful? Yes No
Company Response

Hello and thank you for posting this review for Mr Rooter and our technician Rick! We are very pleased to hear about the wonderful and informative service that you received and deserve. It is our pleasure to have serviced your Mom's plumbing needs and that she was very comfortable with the timely manner, pricing and customer focus! Thank you for choosing Mr Rooter and have a great day!

Tuyen in Scarborough
Tuyen in Scarborough
0 reviews Toronto, ON
10/10

Kitchen sink drain system replacement

The plumber Rick Phillips did a very professional work. Estimation, recommendation for the best option, tips for maintenance all are explained clearly. The actual work was done smoothly, cleanly. Very happy with the service. Thanks Rick.

Was this review helpful? Yes No
Company Response

Hello Tuyen and thank you for posting this review for Mr Rooter Plumbing and our technician Rick. We are pleased to hear about the wonderful service you received and that you were kept well informed along the way! Thank you for choosing Mr Rooter and have a great day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Rooter Plumbing

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain service and products.

Mr Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98


Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drain service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:

1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights and holidays. We believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.

3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention and septic system needs. We are fully licensed, insured and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair) and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property and possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

CATEGORIES
Drain Services, Plumbing, Drainage Contractors, and Septic Tank Cleaning, Repair & Installation
PRODUCTS
Bio-Choice Es - Biodegradable maintenance product for drains & septic tanks. Spartan Hydro-scrubbers: Remove any form of debris that gets into and clogs up drain-lines; using high volumes of water with great pressure. FORMA DRAIN: Fiberglass drain-line replacement. The first product to be recognized and approved by the City of Toronto for lateral drain-lines.
SERVICES
Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.
BRANDS
Only the best that have been proven to be reliable and dependable. We also install customer supplied specialty faucets.
SPECIALITIES
Backwater valve installation, sump pump maintenance and installation, drain clearing, Multiple underground drain replacement solutions. Trench-less Main Sanitary Drain Replacement and FORMA DRAIN
WEBSITE
https://www.mrrooter.ca/toronto/
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
55
RETURN POLICY
If our supplied faucets are faulty within the first year, used under normal conditions
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque,Cash
LICENSES
Master Plumbing License #P 1735Toronto Contractor License # T94-0239829
MEMBERSHIPS
BBB, Consumers Choice Award Winner Since 2000, Metroland Readers' Choice 2013
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumbing License P 1735CROSS CONNECTION / BACK-FLOW LICENSE: 09044WHMIS, CONFINED SPACE E
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is to small for Mr. Rooter Plumbing to come out and solve for our customers.
BONDED
Yes
PROJECT RATE
We provide all pricing upfront before we start. We will gladly come out, diagnose the situation
WRITTEN CONTRACT
Yes
WARRANTY TERMS
ALL WORK PERFORMED COMES WITH WRITTEN GUARANTEE
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.