Hoerner Heating & Plumbing and Drains

Plumbing
868 Broadview Ave Toronto ON M4K 2R1
Write a Review
Write a Review
Website
HomeStars
Plumbing
Hoerner Heating & Plumbing and Drains
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Hoerner Heating & Plumbing and Drains

Average customer rating:
9.8 10 (348 reviews)

Sort by

Kathleen Gallivan from Toronto
Kathleen Gallivan from Toronto
7 reviews Toronto, ON
10/10

Shower problems

My shower has slowly been losing its power when the hot water is turned on. Zahir arrived promptly at 8:30 a.m. and diagnosed the issue, saying that, given what I told him, the problem was likely the cartridge. He cautioned that this was only a 60% likelihood. He then gave me my options. He was courteous, very efficient and explained the problem in detail that I, a non-plumber, could understand. I hope to have him back when we go forward with the repairs.

Was this review helpful?
Company Response

Kathleen super awesome that you did this review so quickly. Hoerner is so appreciative of the reviews. The online presence is critical to doing business. We thank you very much. Cheers Tracey

S in Toronto
S in Toronto
15 reviews Toronto, ON
10/10

Happy with Hoerner Heating

All employees at Hoerner have been absolutely fantastic—office staff/admin are very pleasant and send out helpful reminders the day before, the day of and the technicians always call when en route. Claire is a ‘rock star’ heating/plumbing/gas technician. She is knowledgeable, thoughtful, polite and detail-oriented. We had a very old and heavy hot water rad removed with great care by Claire and her team. Claire also returned to service our boiler and again to fix missing valves. The business has been doing things right for over 40 years — father handed to son who continues to provide outstanding service.

Was this review helpful?
Company Response

Thank you soooo much for such thorough and thoughtful review. Claire will be thrilled and we love when our technicians receives such lovely feedback, because for us we see they work very hard. Thank you for mentioning the staff and also the longevity of the business. Finally we hope to serve you in the future...and thank you for your ongoing business. Best Tracey

J H.
J H.
9 reviews Toronto, ON
10/10

Drain Blockage

Mario came and asked for the history of the drain and then took a look. He said that the drain is more than likely blocked. He took pictures and will discuss options back at the shop and come up with a proposal. Mario is very professional and I really appreciate his honesty. Its the first time I have used Hoerner and my guess is that he reflects the culture of the company.

Was this review helpful?
Company Response

Thank you so much for this awesome review. Our online reviews assist Hoerner so much in growing the business. Also it supports our techs with feedback on how they did. We really appreciate you taking the time and hope to be of service in the future.
thanks so much Tracey

A.W.
A.W.
2 reviews Toronto, ON
10/10

Replace Hose Bib

From start to finish, Hoerner provided excellent and professional service. I was helped on the phone by Kim and Robyn. When they had to reschedule my appointment because they had to respond to real emergencies with burst pipes, they waived the dispatch fee. Then 2 plumbers came to my house. Yes 2 ;-). Mario and Cameron. I knew there would be a problem with fixing my hose bib and I was right. Mario quickly determined that the pipe for the hose bib is buried behind drywall. And the stem in the hose bib is old and there is no replacement part. I was feeling desperate until Cameron came up with a solution. Mario and Cameron quickly installed the solution, and tested to make sure there are no leaks anywhere. My hose bib is now back into action. I really appreciate Mario and Cameron's attention to details, creative thinking, and professionalism. Both of them would take the time to explain what they are doing, show me what they have done, and tested everything before they left. This is the second time I have used Hoerner, and they are consistent in providing reliable service. I will definitely continue to use them for my plumbing and HVAC needs.

Was this review helpful?
Company Response

Oh my goodness. You are so lovely to mention Kim, Robyn, Mario and Cameron. We all are so excited to receive reviews like yours. Thank you so much for taking the time to write this review...and we really hope you choose Hoerner in the future.

Bev
Bev
1 review Toronto, ON
10/10

correct a leaking problem with an outdoor tap

I have used Hoerner Plumbing twice in 2019, and in both instances, I was pleased with the work. On the first occasion, faucets were changed in both bathrooms. Recently, they came to resolve a leak on the outside faucet so that my hose could be removed for the winter. The issue didn't get resolved on the first visit, but Mario and Matt did some research and were able to come up with a solution, without having to cut a hole in the basement wall. Special thanks to both. It is a relief and a pleasure to deal with a company who answers the phone and makes appointments efficiently.

Was this review helpful?
Company Response

Thank you Bev for taking time out of your busy life to write this review. We are so appreciative when you acknowledge all of our staff both the office and the field techs.
I will for sure share this review with Mario and Matt. Trust me when I say the technicians love the reviews and so much appreciate the acknowledgement.
Thank you and we hope to be of service in the future.

lwest
lwest
0 reviews Toronto, ON
10/10

Bathroom odour

The team was very professional, worked quickly and solved the problem which has plagued us for years!

Was this review helpful?
Company Response

This is fantastic news. Assessing an issue and coming up with a solution is always such great news. Thank you so much for sharing this information online. The technicians will be thrilled that you wrote such a lovely review. Cheers Tracey

Awesome Raja in Old Toronto
Awesome Raja in Old Toronto
0 reviews Toronto, ON
10/10

Replace burst line

Zahir arrived on time and was very knowledgeable and very polite. He was in and out very fast and explained what needed to be done.
I highly recommend Hoerner Plumbing.
I will use them again for sure.
Thank you Zahir. You were Awesome!!!

Was this review helpful?
Company Response

Thank you for such a wonderful and thoughtful review.
We are so excited when we receive a review because our technicians work away from the office and it expresses the great work they are doing in our customers homes.
Thank you so much for taking the time and we hope you choose Hoerner in the future.
Cheers Tracey

Mike C in North York
Mike C in North York
0 reviews Toronto, ON
10/10

Excellent Service!

We have a fairly complex Viessman boiler that has been serviced by Claire and Derek for the past few years now and I have found them both to be highly skilled, friendly and efficient. We had an issue with our recent service due to an honest mistake and after I contacted Hoerner Tracey promptly got back to me to rectify the situation in a very fair manner. So I am very impressed with the service that both the office and Technicians at Hoerner provide. Highly recommended!

Was this review helpful?
Snowdog in Toronto
Snowdog in Toronto
2 reviews Brampton, ON
6/10

I was Hopeful But - Was Disappointed- then a bit happier

They have a great web quote page where you can send pictures and a description of the problem which I joyfully employed.

I then called and spoke to Kim who was very friendly and professional but was not a plumber. She booked Mario to visit to diagnose the problem later that day at 1pm. (I told her I had to leave by 2:30 pm; she said let's go for it.) So far excellent!

Mario (very junior with broken english) did not arrive until 2:15 and told me he would send me a quote afterwards to diagnose the problem then charged me $60 for the 15 minute visit - OK I suppose. Later that day I got a quote for $600 to what likely could be done in 2 hours max.

I opened the drywall myself and found the leak and sent more pictures. Next day I called and I got Tracey who (said she was an owner) was very short with me and said she would have a look at what I had sent.

A DAY AND HALF LATER, she emails me to say it is heating season and can't do the job but offers the name of another plumber.

Unimpressed! Would not recommend!

Follow up the next day:

Tracey refunded my money. I respect them for that! Stuff happens. Hopefully things will go better in the future. Good luck!

1 of 3 people found this review helpful.
Was this review helpful?
michelle5j
michelle5j
0 reviews Toronto, ON
10/10

Boiler line repair and replacement parts

The staff are friendly and very well educated on what is happening and needed for repair!

The communication from the staff and office was exceptional.

The work was completed in a timely fashion and area cleaned up!

Was this review helpful?
Company Response

Thank you very much for your helpful review. We really appreciate you going through the online challenges to ensure you posted a review. We especially appreciate you recognizing all our staff. Our staff is always so thrilled to receive your feedback. We really hope you choose our company again in the future. Best Tracey

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hoerner Heating & Plumbing and Drains

At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person, we will provide you with an exact 2 hour arrival window, our trucks are well stocked, often we can do it all with just one service call, we clean up so well and it is like we were never there.

Services that we provide for PLUMBING are, Install & repair toilet.
Install & repair faucets, Install service to tankless water heaters Install Sewage ejectors as well as install sump pump.
Services that we provide for HEATING are Install service to tankless water heater.Install & service high efficiency boilers for your home.Boiler Service.Service to radiant floor heating systems.
Install & repair Radiators.
Services that we provide for DRAINS are:service to clogged pipes and drains.Camera inspection of drains.Install repair main line backwater valves to protect your home from city back-up.
Hydro Jetting of main drains to remove grease & sludge.
Install & service to sewage ejector & sump pumps.hydronic heating or hot water heating

Yes! Andrew Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.

plumbing Plumber | Plumbing
water heater Leak Detection | Leak Repair
plumber Drain Cleaning | Clogged Drain
tankless water heater Plumbing Contractor | Plumbing Service
water heater tankless Boiler Repair | Boiler Installation
hot water heater Emergency Plumber | 24 HR Plumbing
sump pump Water Heater Repair
water heating Commercial Plumbing Contractor | Company
gas water heater Toilet Installation | Toilet Repair City
electrical water heater Residential Plumbing | Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor Solar Water Heater Installation | Repair
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Tankless Water Heater Installation | Repair
Gas Water Heater Installation | Repair
Electric Water Heater Installation | Repair
Solar Water Heater Installation | Repair
Hot water heating
Radiant floor heating
Drain digs
plumbing Install
repair toilet.
Install faucets
Repair faucets
Tankless water heaters
Install Sewage ejectors
Install sump pump
Hydronic Heating
Hot Water heating Installation
Hot water heater servcie
Tankless water heater service
efficiency boilers installation
Boiler Service
radiant floor heating service
radiant floor heating installation
Install radiators
repair radiators
drain service
clogged pipes
clogged drains
drain camera inspection
backwater valves installation
backwater valve service
Hydro Jetting main drains
sewage ejector
install sump pump
sump pumps
toilette install
toilet repair
faucet installation
faucet repair
old home heating
emergency plumbing
hydronic hot water heating
Install tankless water heater
repair radiant floor
Install high efficiency boilers
Install boiler combi units
drain camera inspection
Backwater water valve install
Backwater valve maintainenance
plumbing Plumber
Toronto Plumbing
water heater Leak Detection
Leak Repair
plumber Drain Cleaning
Clogged Drain
tankless water heater Plumbing Contractor
Plumbing Service
water heater tankless
Boiler Repair
Boiler Installation
hot water heater
mergency Plumber
24 HR Plumbing
Water Heater Repair
water heating
Commercial Plumbing Contractor
Commercial plumbing Company
gas water heater
Toilet Installation
Toilet Repair City
electrical water heater Residential Plumbing
Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Gas Water Heater Installation
Gas water heater Repair
Electric Water Heater Installation
Electric water heater Repair

CATEGORIES
Plumbing, Heating & Air Conditioning, and Drain Services
PRODUCTS
PLUMBING Install & repair toilet. Install & repair faucets. Install fun faucets with amazing touch technology that your family will love. Install service to Tankless water heaters. Install Sewage ejectors. Install sump pump. Hydronic Heating - Hot Water HEATING Install service to Tankless water heater. Install & service high efficiency boilers for your home. Boiler Service. Service to radiant floor heating systems. Install & repair Radiators. DRAINS Service to clogged pipes and drains. Camera inspection of drains. Install repair main line backwater valves to protect your home from city back-up. Hydro Jetting of main drains to remove grease & sludge. Install & service to sewage ejector & sump pumps.
SERVICES
Plumbing Install & repair toilet. Install & repair faucets. Install fun faucets with amazing touch technology that your family will love. Install service to Tankless water heaters. Install Sewage ejectors. Install sump pump. Hydronic Heating - Hot Water HEATING Install service to Tankless water heater. Install & service high efficiency boilers for your home. Boiler Service. Service to radiant floor heating systems. Install & repair Radiators. Drains Service to clogged pipes and drains. Camera inspection of drains. Install repair main line backwater valves to protect your home from city back-up. Hydro Jetting of main drains to remove grease & sludge. Install & service to sewage ejector & sump pumps
BRANDS
NTI Boilers, Viessmann Boilers, Laars Boilers, Slant Fin Boilers Boiler Combi heating systems (condensing units) Navien tankless water heater, AO Smith Water Heater - Atmospheric, Bradford White, John Wood, Moen faucets, Delta faucets, Kohler faucets, Grohe faucets, American Standard FAUCET, Bio Clean-Drain liquid, Toto Toilet, American Standard toilet, Emergency Plumbing
STYLES
Hydronic Heating systems. Efficient. Professional. Old and New heating systems. Gas systems. Emergency Service 24/7
SPECIALITIES
Hot water heating (hydronic) Install tankless water heater Repair radiant floor Install high efficiency boilers. Install combi units. Drain camera inspection Backwater water valve install & maintain. Building Trap removal. New water service. Repipe house. Emergency service 24/7
WEBSITE
http://www.hoerner.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
7
PAYMENT METHOD
Credit Card,Cheque,Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.