We had our living room/dining room painted and the job was done quick enough, but they didn't fill the holes as they said they would (we were working on doing that before they came!) and then used the wrong grade of paint -
We felt that the chalking issue was admittedly your weakness in using the wrong quality of paint, and we discovered the issue in fairly short order, and then just waited and waited for some response...
Several emails, ie., It's now November 9, 2008 - and we'll be purchasing the paint to redo the living / dining room this week - we really need it done before Christmas - so I'm just advising you that we are going ahead and not waiting for this issue to be resolved as it has taken much too long. We will also have to write a review of your company on Homestars.com as we are not happy with the time that this has taken and are quite disappointed as we had hoped that if this had worked out - we would have been very inclined to have had all our painting done by professionals - but if we do now, we will not be calling you.
Thank you.
- Approximate cost of services:
- $700.00
- Company Response
Hello, Lidy - Thank you for the review. I am very sorry you had an unpleasant experience with CertaPro. As the new owner of the Etobicoke location since 2020, I can only assure you that my own team makes customer satisfaction our absolute top priority, and has the quality control and service systems in place to ensure we deliver excellent results for our customers. I appreciate the feedback and wish you all the best. Boris