Working with Brandom Kitchen & Bath designs has been a very unpleasant experience. Up to the point that we now have to seek legal counsel.
We chose them to do two bathrooms and a kitchen. We picked them because they were local and we like to support local businesses.
We worked with a designer consultant there. The first thing we expressed was that we wanted this done project done by July 1st. She told us that was doable. We also asked her if they subcontract their workout. She told us they have their own people. The first contractor to work on the project was a subcontractor who was not able to finish the job because he did not know how to do it. Most of his work had to be ripped out again.
The designer consultant was not very helpful in designing the rooms. We ended up designing them and had to do all the leg work in finding tiles that coordinated. There was no spark to her in putting things together or giving us suggestions on what we can do to make the most of the space we have. We ended up going to another place to get what we wanted.
Again picking faucets was equally frustrating. She would show us what they had on display to pick from. Whatever we picked she would come back a few days later and say it was not available. This happened three times.
Another question we posed was that if they damaged any furniture or walls they would take responsibility. When they ripped out the vanity and bathtub they damaged our new fridge door while taking out the garbage. They refused to take any responsibility for it.
She told us that we needed to get our own electrician. We found out that she wanted to keep the cost down so she would get the project.
She told us for them to start the project we needed to put down $45,000.00 which we did. They came and demolished the bathroom. When they finished they asked for anther $45,000.00 to continue working on the project. We wanted them to start to see what kind of workmanship they did. So we said no not until some work has been done. They put a stop work order on the project till they had the rest of the money.
We had a meeting with Tony the owner and his service manager. We told them that we do not feel comfortable to give them 90 % of the money. This was not clearly explained to us when we had talked to our designer.
So we said that they should finish the bathroom they demolished and we did not want them to do the other bathroom and kitchen. We also said at the time that we would connect with Tony at the completion of the bathroom and square up for the money that he would owe us. since there was an overpayment for the bathroom of 12,225.28. He said he would do that because he is very transparent. Untrue.
The process all started on April 9th, to this day the bathroom still needs two fronts of drawers to be installed. They had said it would take thee weeks to complete except for the cabinets which would take a few weeks longer.
When the bathroom was almost to completion we contacted Tony on July 29th at 4:00 pm. We were told he was in a meeting and would call us back. He did not. The next day we called again and the receptionist said Tony told her too tell us that we had agreed for him to keep the outstanding money that he owed us. And he would not talk to us.
This is where we felt that we had no choice but to take the next step and seek legal counsel.
Our designer eft the company half way through our project so there was no one over seeing the work. The first contractor that had started the job did not know how to tile the bathroom floor properly. he left and did not grout the floor. Between the first contractor and the second contractor the receptionist called and said the shower doors will be installed. We told her that the floor had not been grouted. and we could see flaws in the work done. She insisted on it and the shower doors were installed only to be removed a couple of days later because the new contractor could not work with them in. A lot of the tile work that the first contractor had done had to be removed. Some of the tile work that the first contractor did poorly was covered up with trim because they did not want to remove it.
This bathroom dragged on way past they said it would be done. We were desperate to get a toilet in for our night time use. So we bought a toilet at our own cost so we didn't have to do two flights of stairs in the middle of the night.
They wanted to paint the dry wall in the bathroom. The job they did in drywalling was not well done. The taping was showing so we told them we will get our own painter in so the walls would be properly sanded. Again at our own cost.
The mirror we had ordered was delayed because they sent an incorrect one. When the right one came they wanted our electrician to install it we said no, it was their job. A 72" mirror stood in our hallway and bedroom for two weeks. We had the inconvenience of walking around it careful not to bump into it.
We are truly sadden by the treatment this company gave us. We never felt that they wanted to do the best job and have pride in the kind of work they are doing. They certainly have taken the joy out of us in receiving a new bathroom. We are seniors on a fixed incomes. We cannot afford to give large sums of money away. It is very unprofessional for the owner not to talk to us and deal with our situation. It is unethical to turn a deaf ear to a matter that needs to be addressed. We would not wish this to happen to any one. This is why we are posting this.
So next week we will proceed with legal action against Brandom Kitchen and Bath.
R & L Kelly