Brandom Kitchens and Bath Centre

Kitchen & Bathroom - Cabinets & Design
1732 Baseline Rd Courtice ON L1E 2S8
Write a Review
Write a Review
Website
HomeStars
Kitchen & Bathroom - Cabinets & Design
Brandom Kitchens and Bath Centre
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Brandom Kitchens and Bath Centre

Average customer rating:
8.7 10 (21 reviews)

Sort by

Trish in Oshawa
Trish in Oshawa
9 reviews Oshawa, ON
10/10

Small Kitchen Remodel Design Ideas and Finishing Touches AWESOME!

Having so much to share with My Story that I actually wrote a post and shared it on my personal website.

Shana had soooo many awesome ideas for my small kitchen, and now my small kitchen looks SO much larger... seriously!

You know my name, simply type my full name in your browser's address bar (no spaces!) and then add the dot com and you will get to my site. Months from now, you will need to search for Brandom to find the post.

I LOVE MY NEW KITCHEN! Bets you will too.

Was this review helpful?
Ian & Marg in Courtice
Ian & Marg in Courtice
0 reviews Courtice, ON
10/10

Kitchen Renovation

We love our new kitchen. We felt comfortable with Shana, the designer, from the very first meeting. She made it so easy to pick out styles and colours. It was like she was reading our minds.
John, the master installer was friendly, professional and very efficient with his time while still taking the time to explain each step. We have this really small opening to our kitchen but Jim and Niki manage to get the appliances through with no complaints. Carolyn the office administrator kept us up to date on all project dates. Overall, we were very pleased with the complete reno and would not hesitate to recommend to anyone. We will be calling them again when we are ready to do the bathrooms

Was this review helpful?
Company Response

Good afternoon Ian and Marg, thank you for your positive review. It is our pleasure and our goal to make the renovation experience an easy and happy one. At Brandom, our job is not done until our customer is completely satisfied and happy. I am glad to hear that each and every one of our team members stepped up to make you comfortable and understand all procedures. I personally thank you for this review and hope that you will have many many happy years with your new kitchen. Sincerely Tony Positano

Private User
Private User
Private User reviews Toronto, ON
10/10

kitchen upgrade & flooring

Brandom, did a wonderful job and we are very pleased with the workmanship and John & Jim for all their hard work. We would highly recommend Brandom , for any future work we might need. Our designer (Calvin) was very helpful and informative in everything we picked giving us time to decide on what we wanted with NO pressure! We highly, recommend this company and hope to work with them in the future.

Was this review helpful?
Company Response

Thank you for your excellent review on Home Stars for Brandom Kitchens & Bath. WE are very pleased to hear that your project went as planned and that you are happy with the end results. Brandom and its staff take great pride in their ability to work with their clients and provide them what they desire. We look forward to working with you in the future if you are planning on your next renovation project. I personally thank you for taking the time to write a review for us as it means so much to me. Sincerely : Tony Positano

Suzanne in Whitby
Suzanne in Whitby
0 reviews Whitby, ON
10/10

Stunning Bathroom renovation

The Brandom team has been amazing from start to finish of our project... from helping us redesign our bathroom to picking all the materials to the renovation to the follow up after renovation. Very professional, patient and helpful. We are thrilled with our new bathroom. Thanks Jim, Tony and Paul! Daryl and Sue Moore

Was this review helpful?
Company Response

Thank you Daryl and Sue.
It was a privilege to create such a stunning transformation in your ensuite bath. I trust it will give you the "oasis" feeling for many years to come. Thank you for your review. We do strive to give our clients exactly what they dream!
Jim Laing
V/P sales/Design consultant
Brandom Kitchens & Bath Design Centre Inc.

Renate in Oshawa
Renate in Oshawa
1 review Oshawa, ON
0/10

bathroom renovation

Working with Brandom Kitchen & Bath designs has been a very unpleasant experience. Up to the point that we now have to seek legal counsel.
We chose them to do two bathrooms and a kitchen. We picked them because they were local and we like to support local businesses.

We worked with a designer consultant there. The first thing we expressed was that we wanted this done project done by July 1st. She told us that was doable. We also asked her if they subcontract their workout. She told us they have their own people. The first contractor to work on the project was a subcontractor who was not able to finish the job because he did not know how to do it. Most of his work had to be ripped out again.

The designer consultant was not very helpful in designing the rooms. We ended up designing them and had to do all the leg work in finding tiles that coordinated. There was no spark to her in putting things together or giving us suggestions on what we can do to make the most of the space we have. We ended up going to another place to get what we wanted.
Again picking faucets was equally frustrating. She would show us what they had on display to pick from. Whatever we picked she would come back a few days later and say it was not available. This happened three times.
Another question we posed was that if they damaged any furniture or walls they would take responsibility. When they ripped out the vanity and bathtub they damaged our new fridge door while taking out the garbage. They refused to take any responsibility for it.

She told us that we needed to get our own electrician. We found out that she wanted to keep the cost down so she would get the project.
She told us for them to start the project we needed to put down $45,000.00 which we did. They came and demolished the bathroom. When they finished they asked for anther $45,000.00 to continue working on the project. We wanted them to start to see what kind of workmanship they did. So we said no not until some work has been done. They put a stop work order on the project till they had the rest of the money.
We had a meeting with Tony the owner and his service manager. We told them that we do not feel comfortable to give them 90 % of the money. This was not clearly explained to us when we had talked to our designer.
So we said that they should finish the bathroom they demolished and we did not want them to do the other bathroom and kitchen. We also said at the time that we would connect with Tony at the completion of the bathroom and square up for the money that he would owe us. since there was an overpayment for the bathroom of 12,225.28. He said he would do that because he is very transparent. Untrue.
The process all started on April 9th, to this day the bathroom still needs two fronts of drawers to be installed. They had said it would take thee weeks to complete except for the cabinets which would take a few weeks longer.
When the bathroom was almost to completion we contacted Tony on July 29th at 4:00 pm. We were told he was in a meeting and would call us back. He did not. The next day we called again and the receptionist said Tony told her too tell us that we had agreed for him to keep the outstanding money that he owed us. And he would not talk to us.
This is where we felt that we had no choice but to take the next step and seek legal counsel.
Our designer eft the company half way through our project so there was no one over seeing the work. The first contractor that had started the job did not know how to tile the bathroom floor properly. he left and did not grout the floor. Between the first contractor and the second contractor the receptionist called and said the shower doors will be installed. We told her that the floor had not been grouted. and we could see flaws in the work done. She insisted on it and the shower doors were installed only to be removed a couple of days later because the new contractor could not work with them in. A lot of the tile work that the first contractor had done had to be removed. Some of the tile work that the first contractor did poorly was covered up with trim because they did not want to remove it.
This bathroom dragged on way past they said it would be done. We were desperate to get a toilet in for our night time use. So we bought a toilet at our own cost so we didn't have to do two flights of stairs in the middle of the night.

They wanted to paint the dry wall in the bathroom. The job they did in drywalling was not well done. The taping was showing so we told them we will get our own painter in so the walls would be properly sanded. Again at our own cost.

The mirror we had ordered was delayed because they sent an incorrect one. When the right one came they wanted our electrician to install it we said no, it was their job. A 72" mirror stood in our hallway and bedroom for two weeks. We had the inconvenience of walking around it careful not to bump into it.

We are truly sadden by the treatment this company gave us. We never felt that they wanted to do the best job and have pride in the kind of work they are doing. They certainly have taken the joy out of us in receiving a new bathroom. We are seniors on a fixed incomes. We cannot afford to give large sums of money away. It is very unprofessional for the owner not to talk to us and deal with our situation. It is unethical to turn a deaf ear to a matter that needs to be addressed. We would not wish this to happen to any one. This is why we are posting this.
So next week we will proceed with legal action against Brandom Kitchen and Bath.
R & L Kelly

Was this review helpful?
Company Response

BRANDOM KITCHEN & BATH HAS A RATING OF 83% ON HOME STARS. You don’t get that rating by doing things poorly not working with your customer. Brandom has been serving Durham region for 30 years.
The Kelly’s came to us with a very tight deadline, which we were able to accommodate. The designer cleared her schedule, knowing they had a time constraint, and met with them every two days, designing and selecting products for their custom kitchen and two custom bathrooms.
The Kelly’s insisted on picking products off the internet websites, and not our showroom or from our current suppliers. (Dark tan toilets and sinks, for example). Most of these products we either not available any longer or would take too long to get.
They stated upfront that they wanted to use their own electrician. We actually prefer to use our electrician as it cuts down on miscommunication and time lines.
We have four different tile companies to choose from – they went elsewhere because they could not find anything they liked in the 1,000+ tiles we have to choose from in our showroom.
We do use our own installers. Every contractor we have works for us almost full time and are covered by us for WSIB. We don’t use contractors that we are unfamiliar with.
As per their SIGNED CONTRACT, the Kelly’s paid 50% of all three jobs upfront ($45,000) so that we could order the non-refundable CUSTOM cabinetry and products. Again, as per the terms laid out in writing in the SIGNED CONTRACT, we requested 40% of the bathroom job only that we had already started, during the first week of construction, which was $13,109.89. They gave us several excuses not to pay, yet we continued working on their bathroom in good faith, knowing that they were on a deadline. Brandom completed the first bathroom even though they did not make the second payment as per their contract. During this time, they had several other contractors in their home, working indoors and out. Any one of these contractors could have been the one to damage the fridge. Our people are always very careful when removing old material and bringing in new. They also blamed us for stealing Cognac (our guys are bonded – they look at the bigger picture, and would NEVER do something like this) (somehow, they found the bottle). The Kelly’s also blamed Brandom for a circular stain on their floor, which was actually caused by their new puppy. If any damage is caused by our installers, Brandom will fix it.
Their electrician was supposed to install the mirror because it was an LED mirror and required an electrical connection in order to be installed. Normally this is something we would co-ordinate with our electrician but since they wanted to use their own, it was his responsibility to install it. Brandom adheres to the Electrical code.
Brandom now has over $15,000 worth of custom products that we are unable to return to suppliers sitting in our warehouse.
Our Brandom Team consistently strives in providing quality workmanship and service to all our customers.
If any new client ever wishes to see the quality of our work beforehand, we have a long list of satisfied clients that we can provide as references.

Larry in Courtice
Larry in Courtice
1 review Oshawa, ON
10/10

bathroom(s) renovations

We decided to renovate and update our bathrooms this year – the main bathroom, the ensuite and the powder room. At the same time, we decided to replace the floor covering in our laundry room. After some preliminary investigation, we chose Brandom Kitchen and Bath Design Centre Inc. to complete this project. We worked closely with Shana, a very knowledgeable and patient designer. Shana was an enormous help, as she guided us through the whole process, spending much time making us aware of the many possibilities. After many meetings, where she showed us samples and eye-pleasing combinations of available products and decisions were made, the process began. Arnold proved himself to be a very skilful installer. His work was extremely well done in all areas of the project and we were very pleased with the final results. Based on our experience, we have no reservations about recommending this company to anyone undertaking similar renovations.

Was this review helpful?
Brenda
Brenda
1 review Courtice, ON
10/10

Kitchen Renovation

After seeking out quotes from two different kitchen renovation businesses we stopped in at Brandom and spoke with Sandy. She had great ideas for our kitchen design and was friendly and very knowledgeable about all the products. She explained the different options and pricing and was absolutely willing to work along with our own electrician and flooring installer. We were very lucky to have Dan and John doing our kitchen. Very friendly, professional and amazing attention to detail! Our kitchen was done in a very timely manner and every aspect ran like clockwork. Carolyn did a great job of coordinating everything and Paul and Rick also did a great job at our site. I would highly recommend Brandom Kitchen and Bath Design Centre to anyone needing a renovation!

Was this review helpful?
Janet in Courtice
Janet in Courtice
1 review Courtice, ON
10/10

Kitchen

Fabulous design, installation and service ! We are very happy with the results. We highly recommend Brandom kitchen and bath company. The entire staff was very helpful. The installer was meticulous and highly skilled.

Was this review helpful?
Company Response

We are happy to have worked with you! Thank you for your review!

julianne.wheler in PETERBOROUGH
julianne.wheler in PETERBOROUGH
1 review Ajax, ON
10/10

Kitchen Renovation

I needed a kitchen renovation badly! The blue and white geese on the wallpaper needed to fly the coop! After a referral from my brother and sister-in-law, I visited the Brandom Showroom. From the first point of entry and up to the last visit from our amazing designer Shana, we were treated respectfully; our questions/concerns were always dealt with quickly and professionally. Shana had wonderful ideas to turn my small galley kitchen into my oasis; John was a great installer and his quick wit and respectful sense of humour helped me through the transition of living out of my basement laundry room! Matt and Paul rounded out a wonderfully reliable and trustworthy team! Thanks and WOW!

Was this review helpful?
Company Response

Thank you for this review! It is a pleasure watching new spaces come together! Wishing you all the best.

Private User
Private User
Private User reviews Courtice, ON
10/10

Kitchen Renos in Courtice

Top marks to Shana our designer/sales rep. for advising us on great options which enhanced our experience and added value. Caroline the organizer of work done was exceptional and kept us informed at all time and very pleasant and informative. To Peter, The installer. Matt the electrician and the staff of Cambria installers we applaud you for your high level of professionalism. Very happy for job well done.
Jim & Penny R.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brandom Kitchens and Bath Centre

Brandom Kitchens and Bath started in March 1989 in a rental unit on Bloor St. in Oshawa and moved into our present location located in Courtice Ontario in early 1990. Since then, we have striven to become Durham’s #1 showroom for quality kitchen and bath products with the capability to install all the products that we sell. Our goal was to provide a “one stop” shopping experience. Not only do we install your new cabinets but your plumbing, electrical, flooring, wall removals, counters, backsplash and all your associated garbage removal.

Renovating a new kitchen or bath is a daunting task in itself. Brandom can make your renovation an exciting event rather than an arduous task. From our state of the art computer design program, which allows you to see your finished product before you order, to our numerous displays of kitchen and bath products and great selections of counters, faucets, tile, etc, your senses will be heightened as you watch your new kitchen or bath take shape.

Brandom’s design team have more than fifty years of aggregate experience in all aspects of the kitchen and bathroom renovation and remodeling business.

In addition to their primary design function, our team is directly involved in all facets of installation, manufacturing and service. They are knowledgeable about the product alternatives and the technical task of installing them. This breadth of experience has allowed them to develop the ability to fully understand and relate personally to your needs, and to recommend the most practical and cost-efficient solution for you.

They fully understand that most clients have limited exposure to the process of undertaking a kitchen or bathroom renovation, which can be quite perplexing, and they are, therefore anxious to make your experience with Brandom as smooth and pleasant as possible.

Brandom is extremely proud of our capable installation crews which work exclusively for us. They are perfectionists in their trade and have received high praise from many of our satisfied clients. All work, including electrical and plumbing, is performed to code standards.

We are very proud of our company. So why not let “our family” take care of “your family”.

SERVICES INCLUDE:

-design & install cabinets
-supply & install countertops
-supply & install backsplash
-supply & install flooring
-supply all plumbing needs for your project
-use certified electricians for your project
-wall removals when necessary
-remove all associated garbage

CATEGORIES
Kitchen & Bathroom - Cabinets & Design and Kitchen Planning & Renovation
SPECIALITIES
100% Quality 100% Service 100% Craftsmanship 100%
WEBSITE
https://brandomkitchensandbath.com/
YEAR ESTABLISHED
1989
PAYMENT METHOD
ALL Major Payment types Accepted including e-transfer. Financing
LICENSES
“All electrical work is performed by an ECRA/ESA licensed electrical contractor as per ECRA/ESA Law”
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year labor warranty. Plus respective manufacturer's warranty. Kindly ask more details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.