installation of new storm door
We saw excellent reviews for this company on Home Stars. We ordered a new storm door in May. After many cancelled appointments the door was finally delivered. It was the wrong size. Another person came to remeasure the door which was promised in a couple of weeks. Finally this door arrived after several weeks. It was the incorrect size again and couldn't be installed . The people we dealt with were not supportive until I finally contacted someone that seemed to know what he was doing. We got our down payment back six months after the door was ordered. We'd never recommend this company to anyone!!
- Approximate cost of services:
- $800.00
- Company Response
Good day, Ms. C.
We would like to extend an apology for the unfortunate experience you've detailed above. It is always our intention to provide the best, most seamless experience to each and every client that comes our way. Unfortunately, this was not the case in your situation, and we take full responsibility for that. This has been passed along to our Upper Management team, and further preventative measures will be taken to ensure this does not occur again.
Regards,
Brock Doors & Windows Ltd.
1-800-449-3808
info@brockwindows.com