I went with Brock Windows/Doors because as it turns out, they produce sliding patio doors in St. Thomas(North Star Windows) and they therefore employ Canadians. I decided to go with triple glazed glass. My salesperson was prompt and polite as well as a good listener. I spoke to him in the summer of last year and the doors were ultimately installed on May 17 of this year. We had a few problems with the anti-theft locks as well as the closure of the screen doors. Technicians from North Star were sent within 3 weeks to make the adjustments, although there were some dents on the outside. The installers had not done a great job with the caulking as well.
Finally after 2.5 months post installation, Brock sent new installers to re-cap and re-caulk the exterior. Although there had been back and forth communications during this 2.5 month period regarding the exterior dents, this was all fixed today. I am now completely happy with this North Star product as well as Brock Windows who ultimately solved the problem in a professional way and with a professional installation crew.
- Approximate cost of services:
- $2,700.00
- Company Response
Hi there,
Thank you for choosing Brock for your patio door replacement project. Honest feedback like yours is appreciated greatly by our team, and we would like to apologize of any unforeseen inconveniences you had experienced throughout the project. It is great to see however that everything was rectified to your utmost satisfaction, and that you're thoroughly pleased with your Canadian made North Star patio door.
We hope to have the opportunity to work with you again.
Kind regards,
Brock Doors & Windows Ltd.