I've had all my windows and doors replaced by Brock. Two of the patio doors leaked badly with water infiltration damaging my hardwood floors. After months of asking for service they were reinstalled, again they leaked with more water damaging my floor. Brock came back a third time and determined the doors were faulty and resealed the door frames. Brock committed to repair the damage to the floor, now 4 months later, they still haven't repaired the floor.
As an update Brock did finally send a service technician to address the damaged floor. The technician did his best to remove the water stains, the result is the area of the floor is much improved but still highly evident (darker and grainy), only a substantial refinish of the floor can resolve this issue.
- Approximate cost of services:
- $15,000.00
- Company Response
Thank you for bringing this matter to our attention via our HomeStars page, your feedback has been brought to the attention of our General Manager for review.
Please at your earliest convenience, give us a call and our Reputation Manager Steavi would be happy to speak with you. We wish to get this resolved as soon as possible.
We're very sorry for any inconveniences you've experienced.
Steavi Potter: 905-791-2850 ext 208