Warranty customer service really awful
service is great when you are getting the windows and doors installed but once that is done you can kiss customer service good bye and welcome headaches and extremely poor customer service.
we had issues with our front door 1. the window framing was warping and that took 5 months to get that dealt with. 2. Now the bottom window cracked from the cold and it has been 3 months. Every single time they push it off to manufactures. I didn't buy the door from the manufacturers I bought the doors from Canadian choice windows and doors. They do not keep customers informed and you have to call many times to get service on warranty they provide yet it is always the manufacturers fault never theirs. Always a problem with the manufacturers they they even gave me the manufacturers number to contact them myself. Like "OMG Shrug", they literally can not do their jobs and will brush it off to another company. How is that customer service and why are customers even going through this company when you can most likely buy directly from the manufacturers and pay less by dropping the middle man which is Canadian choice
Oh and do not even talk a little loud ( I am deaf in one ear and age is not helping the other ear) they will hang up on you acting all offended. No customer service what so ever. They only want texts from customers, so they do not actually have to deal with a customer. Texts are for the younger generations not us older generations where voice calls means both parties should be able to hear each other. But instead they make up offences just so they do not have to deal with customer issues.
Funny worst I said was the secretary's customer service was rude and she should not even be working there and Texting is for millennials (as it was the younger generations they tend to use texting he most. use older generations like the good old fashion voice conversation. but that just made them all offended. Not caring that I am offended that it is taking months to get warranty work done on a door and trying to get someone to actually deal with it instead of giving me excuses.
Worse company for after service ever. I would definitely not recommend them to family and friends. If you need any warranty work done expect months to go by without any feed back from them.
Would give no stars but had to give 1 just to write a review.
by the way this is the Edmonton, Alberta location. I can not speak for all the departments across Canada.
- Approximate cost of services:
- $20,000.00