The roof replacement work itself was done well, although we had to have them back to address an issue with the roof edge that they didn't point out when they did the work. They said it was the eaves, not the roof, but they clearly should have brought up initially since they recognized the problem immediately upon returning. Customer service is miserable and grumpy. Unlikely to use them again.

After noticing leaking in one of the bedrooms we called to get several quotes on a replacement of part of the roof. While the work that was done was very appealing and done for a good price, we had to reschedule a few times because of time issues not on our part. I wouldn't recommend this company but they did a fine job.

In the fall of 2009, we experienced a leak in our daughter's bedroom. We live in a flat room semi, where the roof is approx. 12ft x 20ft. We called several roofing companies and got quotes from 10-15k. My husband was told by a work collegue to call J Asselin as he had a flat roof and had used the company only months earlier. Jack himself, came and said that roof needed repaired but not replaced as the roof was in "good shape". The workers came the same day (this is not a good sign) and the repair was $3500. He gave a warranty on the work for two years. Six months later the roof began to leak again, we called and were told that as it was a heavy rain the rain probably came in from the flashing...keep an eye out they said and call us back. The spring came and went and the leak didn't reappear until another heavy rainfall in Sept. 2010. This time the water came in in four places and the drywall in our upstairs hall and ceiling heaved, the tape came off, the wood floor was damaged - this leak was less than two feet from the original problem. We called them back again as the work was under warranty and Jack and his crew came out within the hour. They said it wasn't a faulty first repair, but a pocket in the roof had caved in. When they took away the old roof they found it was missing insulation, there were rotten boards etc. All of this would need to be repaired for the cost of $4000. Why not replace the whole roof, I asked, as this patch was going to cover 2/3 of my roof and involved going around the skylight. Not necessary, your roof is fine Jack said. I argued with my husband about having Asselin do the repair as I did not feel confident with the company now. If we went with them, we were going to be up to $7500 for repairs and still had to replace the drywall, repaint, and refloor where the roof had leaked! We were halfway to paying for thee new roof we couldn't afford. Against my better judgement, Asselin did the repair and six months later the water began POURING in the ceiling in the same leaky spot and this time made it's way to the main floor and damaged the dining room ceiling and hardwood floor. When we called them back to discuss how they would repay us for the damages incurred and to mention we were in contact with a lawyer, we couldn't get through. Their business location on Queen Street East was sold several months ago. We are in the process of finding a new roofer to replace the whole roof and skylight, and re-plaster and refloor the ongoing damages from each rainfall. Their roof repair has caused several areas of high and low depressions, which causes the roof to pool rather than drain. As a new roof is 10k and the indoor repairs have been 5k, the J. Asselin roofing repair has now cost us $22,000 for a mere patch. Do your research, use a reputable company and do go with any company that can be there the same day!

Asselin replaced my flat roof in 2004 with a 10 year warranty. I had a leak in 2006 where the plumbing stack comes up through the roof. The owner Jack was very unpleasant to deal with, but they did repair it at the time. Now, I am concerned about two problems with my roof: 2 large blisters and extensive cracking around the edges were the flashing is embedded into the asphalt. I called today and spoke to Jack. I did not mention my name or address, but when I described the problems he claimed to "remember my roof" and proceeded to tell me these were normal conditions. He also said it is "impossible for a five ply rood to leak". I mentioned it did leak a few years ago and he repaired it, therefore it is not impossible for the roof to leak, which he shrugged off and mentioned the impossibility a few more times in the conversation. At one point he mentioned they would come look at my roof, so I asked that he do so. Then he said he will come only if there is a leak. I insisted that he send somebody since he offered, then it got really weird. He said he was with a customer on their roof and I must call the office and speak to "one of the girls" to set up the visit. But I had called his office and his "girl" answered the phone, then passed it to him! So the entire conversation was bizarre. I worry about the blisters and cracking developing leaks. Based on all the other reviews, I suppose I'll be paying for another company to make the repairs. AVOID THIS COMPANY AT ALL COSTS!!!

jack put in our flat roof in 2006 and we have had problems ever since. had to replace parts and had extensive damage to the interior of our house. roof continues to leak. will have to replace with another roofer. claims that in all the years he has been in business he never had a complaint.

I made a complaint to the BBB which was totally ineffectual. They could not get through to Asselin to even start mediation. I assume they avoided them like they avoided us. What is annoying is that their BBB rating (A+ !!)cannot change if there is no dialogue, which makes me think there is something wrong with the BBB as well. Please make complaints. The process is not all that time consuming. Save other consumers! Thanks!

We had a roof installed. The workers broke a window throwing old roofing down to the ground. Jack (owner) told us to have it repaired and that he would pay us back for it. We got quotes for window repairs, then had the repair done. Of course, we would have prefered if the company dealt with this themselves. When we went to ask to be reimbursed, Jack said that he was not sure they broke the window, that the repair was overpriced and avoided our calls for months saying he was on vacation, relatives died etc... This is frustrating as the terms were agreed upon and we were not trying to get anything out of him that was not routine. We feel he will never own up to the window issue and will not recommend the company to anyone. We feel taken advantage of.

Horrible customer service. Zero interest in honoring their 10 year warranty. Called to have them inspect the leak. They'll do everything to avoid even coming to look at the job they'd done ...still have a leaking roof.

It was recently brought to our attention that our flatroof was in horrible shape and was in desperate need of repair. We purchased this house in December 2008 and was told that the roof was done in 2001, so I pulled out the receipt that the previous owners left for us and my husband called the company. Well, the conversation did not last more than 5 minutes, but it was filled with verbal abuse and foul language... all from the owner of J. Asselin Roofing. My husband repeating asked why he was so upset and calmly explained that he had only called to inquire and have someone come look at the roof since it was still covered under the 10 year warranty listed on the invoice. The owner continued to yell at my husband and then hang up on him. I have seen various reviews online for this company and I can now see that this is how he treats most people that call there and question his work. I recommend that everyone contact the Better Business Bureau if you have had a simular experience with this company... follow this link to get to their page directly - https://odr.bbb.org/odrweb/public/ComplaintBBB.aspx

They repaired a roof they had applied before i purchased. none of the issues were resolved so i paid to have a totally new roof put on. issues still not resolved so had an inspector who said it wasn't a new roof just a repair. had to pay for a whole new roof (a second time) with an incredible roofer. owner refused to accept responsibility. unbelievable they are still in business.