Greenboro Homes a division of Unity Builders. What can I say other than completely dissatisfied. The only good part of the process was the sales portion. After that they completely fall apart. If you need to buy a house based on price and you are will to supervise every step of the process, you might get the house built correctly and to code.
The house was built. The site superintendant was never near the project and sub trades were never supervised. I had to intervene on multiple occasions to ensure the house was being built to the order. There were so many mistakes. I saved the company thousands of dollars in possible rework. This of coarse was not appreciated by the company.
As the house was being built, they always struggled to reach minimum code. They hid what they could until it was found. All work was sloppy from frameing to finishing.
I had a list of 65 difficiencies. After 3 years we are still fighting to get these completed.
Lets talk about cold zones and drafts. These he bonus room is a refridgerator. the front entrance the door might as well be wide open.
The roof was not insulated or vented properly. The condensation was horrible. Water was rumming inside and outside down the walls. The cieling is still stained orange from the water.
Roof leaks. Valleys were not done at all. The roof was repaired 4 times. I finally had it fixed at my own expense. Most thing were.
The chimeny pipe was not insulated and niether was the chimeny box. They were constantly dripping due to condensation.
Poor concrete. The top layer of the garage floor has peeled of. It has a reverse slope into the house and floods all the way to the back door every time it rains.
Wall cracks. Some settelling would be acceptable. The same wall cracks and buckles twice a year. I had it fixed every time. I even left a 1/2" expansion/compression gap to allow for further settelling, it still cracks.
The problem is, according the Greenboro Homes, all of this is acceptable.
They will never allow you to talk the the company president. They are rude at the warranty office. I have hundreds of pages of correspondense. Most of which gets ignored.
I have found that it is a company standard supported by the president to operate in this manner. They will save every nickle they can. Your house is built by the lowest possible bidder. It is standard to use the cheapest possible matterials and also standard to hide short commings.
The house is built to the most minimal of standards.
On the block that I live on there is not one single Greenboro Home owner that is happy. If you talk to sub trades they recognize that Greenboro has the lowest standards and express thier consern for you as an owner. Some of the sub trades laugh when you mention Greenboro Homes, but they will give you thier card for when you are ready to have the problem fixed on your own.
Once they sale is done and they have your money. Good Luck
- Approximate cost of services:
- $410,000.00
- What could this company do to improve their services?
- They need to realise what customer service is. They need to be accountable for their mistakes. Thet should also strive to be maybe above minimum code and do what actually makes sense for Canada. I think they should quit building homes completely. If they are not going to build properly. You soon won't have any customers.
- Any advice to offer fellow homeowners facing a similar project?
- Research your builder. Look at homes they are currently building. Interview people who own homes built by them on the street and ask about service. If they don't let you in the house durring the build, get a new builder. They are not reputable.