Henderson Security Solutions Inc

I have been a client for 18 years. They had screwed up emergency contact list while we were on vacation (they called a person from old list), which resulted in false alarm fines from Ottawa Police.

At present, their device stopped working. It was not working for about 4 days, but never got a call from them saying that they are not able to monitor!!!! When I called, I was given a che@t sheet to get it connected to the network, but it did not let me login. Called service again and was told it will be about $189 for someone to come and take a look. I told them the device is faulty and it should be replaced, but they were adamant.

I also have them at by business.

So, I have requested cancel both services. They require 30 days written notice to cancel, even though it is because of the faulty device.

They are very good, as long as the system works and you keep paying them for the monitoring.

Henderson security installed our alarm system back in 2006. For 15 years it was a very reliable service with no issues except for a couple of batteries over time. Today we had an upgrade done. Mark was a professional representative from Henderson. I made one call for the upgrade & a week later it was fully installed without any hitches. The installer technician installed everything in a short time. Myself being a phone technician, I checked out the inside of the alarm box & commented on a very neat layout of the wiring. I complimented the technician as you just don't see the quality & workmanship today. I'm sorry that I didn't get his name but I passed on my satisfaction to Mark. We are looking forward to another 15 plus years with The Henderson family.... Thank you!

My first contact with Henderson Security came at the most challenging time of my life. Within minutes of my initial conversations with the owner (Doug), sales rep (Mark) and technical team (Troy, Tyler), it was clear that they each understood my need to feel 100% safe and secure in my home. And they made it happen in such a short turnaround time. Their team was professional and patient, walking me through all steps from billing to installation. What struck me most about their team was their professionalism and kindness - they worked together seamlessly and efficiently, so much so that I have recommended them to friends and hired them again myself shortly thereafter when I moved and needed a new security system. What I feared was going to be a stressful experience turned out to be extremely smooth and supportive. Without a doubt - going with Henderson Security is money and time well spent.

Henderson were very professional to deal with from the very start. Understood my Client's requirements clearly and responded quickly with a reasonable estimate. Also were on point at any time and responded to my questions very quickly. A very professional organization who understands what customer service means to the core.

I've been with the company for almost 15 years. Overall, the service has been good. After a recent system 'trouble', the company agreed to replace an existing obsolete Paradox system with a current DSC system free of charge. The technician came on time and installed the DSC equipment; he was a pleasant and competent technician.
(In general, I do not give a perfect score.)

I went with them for home security, I wish I read the reviews on google before signing up.

worst company ever, I would not recommend them, I'm trapped in a contract.

the equipment was already there, and they just put the gsm chip, which i paid for and when you try to cancel they will hold you accountable for equipment that they did not provide, they try to make money out of you for things they did not do or provide.

Purchased security camera for surveillance on my phone and
they have had no issues selling anything.
It has been a year and no service on my phone and no service on my computer.
The only way to view is with a monitor hooked up to the system which is a huge inconvenience. My box will not stop beeping as well.
I keep texting and emailing with no reply! Terrible service...
Do not buy anything from them!!!!

Update-After posting this review-they have since come to stop the beeping changed to new rating

Terrible service. No one in the office to answer phone calls. They do not show up when they have appointments. Tried for weeks to get them to come and fix my system. THEY DON'T CARE!!!!!!

I have moved several times over the past 8+ years and continued renewing contracts with Henderson for security equipment and services. I recently moved, and as always dealt directly with Mark Wilson, who has always treated me in a professionally and friendly manner. On the day of my most recent installation, I was running very late. I asked Henderson if they could keep this appointment, which they did. The technician, Adam, arrived past his typical quitting time and stayed until after 8PM to complete the installation. I cannot say enough about my business relationship with Henderson. As always, a job well done.

Sales was great and speedy price was fair...service set up is a joke. First guy shows up to install and couldn't get the unit hooked up so he left and told me someone would call me to come and set it up...days went by no one called so I called and asked what was going on and finally a second tech came out to finish the job. He was great got half the set up done but the first guy didn't leave the stuff to complete the job! So again the tech told me someone would call to finish the job lol and here we are again no one has called. I left a nasty message today as they are in breech of the contract and have cashed a cheque for services that are not supplied. I would recommend to anyone looking for security to by pass this unorganized company. What a terrible impression!