I called about a lack of heat in upstairs radiators.
Their first attempt at diagnosis and treatment (after a no-show on the appointment) was to replace a pump, even though it seemed to be fine. Sure enough, the new pump did not fix the problem.
The second attempt involved two guys spending several hours fiddling with boiler settings and googling on their blackberry(!) trying to figure it out. The problem was finally solved by cranking open a stuck valve they had overlooked.
Multiple messages about the bill that later came off my CC - without an invoice - went unreturned. Dates when the manager promised to get back to me after 'looking into it' came and went without a word. When I did get a response, his story about what happened changed several times. Things hit their low point in a surprisingly unpleasant phone call with the owner.
- Approximate cost of services:
- $1,400.00
- Company Response
Simon,
We always try our best to rectify a client's home comfort issue as quickly and as cost efficient as possible. I understand your frustration and dissapointment with our company. In light of this, I have tried my best to compensate you appropriately with a complimentary one year Protection Plan on your boiler. I am hopeful that your next experience with our company will be a more pleasant one.