I booked CMS/LMS Movers to move my belongings, a 3 bedroom to a 3 bedroom. They quoted me 50 dollars per hour to a total cost of 350 dollars. I booked them through email. Everything looked great.
When it came to the day of the move, they showed up over 2 hours late because they slept in since they worked late the night before. They showed me a contract with a different company name and surprise fees such as an extra 5 dollars an hour rate, a dollar per step per person, extra fees for heavy items, extra fees for mileage. I thought it could still be around 350, since I had a written quote.
They took a cigarette break after 10 minutes and made comments about how my floor hadn't been swept that day. They spoke a different language and spent much of the afternoon socializing with each other.
They did not provide blankets, stretch wrap, wardrobe boxes, carpet protectors or anything else promised. They refused to assemble or dissassemble furniture as promised.
They arrived at the new house almost an hour after I did, even though we left at the same time.
Before they put my stuff inside, they handed me a bill for 502 dollars. I phoned head office and the guy on the phone said I didn't have a move booked at all, that I must have booked with another company. I calmly read the emails to him and he became irate. He screamed profanity at me for 10 minutes, and then threatened to kill me before hanging up the phone. Approximately 15 minutes later, he phoned back. He asked if I was interested in booking a move with them.
I am very shocked by the way I was treated and that I had my life threatened by these scam artists.
I booked with CMS movers, but they changed their name to LMS Movers for my move. When I googled their phone number, I discovered that they operate as CMS, LMS, Logan and L&G. They have 18 reports filed against them with the Better Business Bureau. It will be 19.
AVOID THIS COMPANY! THEY ARE DANGEROUS!!!
- Approximate cost of services:
- $500.00