Three months after the purchase of my first home I discovered long-term back-up issues. Mike was very professional and he wrote out several quote options, and provided me with his phone number should I have any questions. I agreed to have Drainworks come and replace the pipes at the outside of the house: the main issue with the problem.
While that work was being done, I repeatedly told the workers that I didn't think it was a good idea to have the cleanouts in my driveway, right under where my tire would be. They told me they didn't have a choice. This led to me using another company for the bigger part of the job.
I researched what they had told me: I called the city and confirmed that the pipes could, in fact be placed on the grass instead. I called a DrainWorks supervisor with this information, and and they came and moved the cleanouts to the grass.
I have regretted not staying with DrainWorks because despite that issue, I do think they know what they are doing.
- Approximate cost of services:
- $1,700.00
- What could this company do to improve their services?
- Address customer concerns immediately.
- Company Response
**Thanks K** We appreciate the review and the vote of confidence regarding DrainWorks’ competence. We do always perform a final inspection at the completion of any work to ensure total customer satisfaction, and there is no documentation of the cleanouts being an issue at that time, and as this happened around 8 months ago, it is difficult to track the exact particulars regarding conversations shared on site and off invoice, however, cleanouts are typically installed where they achieve the best straight access into the system. It is nice to know we were able to return and provide you with what you requested, but the first installation performed would have been the more plausible one. Thanks for choosing DrainWorks and we do look forward to hearing from you should you require assistance in the future.