I had been having an issue with a couple drains in my condo suite. I contacted my management office to got the contact of the plumbing company that is used for the building. After reading reviews of their service, I decided I was more comfortable calling DrainWorks for the job. I have called them in for an inspection once at my parents place and felt comfortable with them to come into my condo.
From the appointment making to the actual service, everyone was great. They gave me various options for time which was helpful and kept me notified for any cancellation spots.
On the day of my appointment my time window was between 9am and 1pm. Around 12 noon, I got a call to be notified that the plumber will around right at 1pm, which he did.
Matt A. came to perform my job, and was extremely nice. He showed me what he thought the issues were, provided me with an understanding of cost before going ahead. He was very honest and the best part was that he took the time to educate me and show me what I can do to help address certain drain issues in the future. This showed me that he wasnt just there to "take the money and run". A true professional with customer service at heart!
I have already told a few people I know, that if they need a plumbing service, I have a company for them!
- Approximate cost of services:
- $300.00
- Company Response
**Thanks Alim** We are very grateful for the review. It is so nice to know that you are continually pleased with the service you receive from DrainWorks. Thank you for your patronage and thank you for any referrals you make on our behalf. Customer service is top priority and we are so thrilled to read that you have appreciated our efforts enough to share your experience with others. Thanks again for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you can rely on.