Enercare Home Services

I have been using Ben of Enercare for my furnace maintenance and repair for years. Ben is very professional, friendly, always on time, explains the issues and does an exellent job. Highly recommend his service.

Worst service ever, we called to schedule a appointment to repair the water heater issue, the technician came on Sunday 8 am on Feb 4th, 2024, she unintentionally broke a part which caused no heater and no hot water. The parts were ordered on Monday Feb 5th, 2024, and it was supposed to be shipped from 2 two different places as in total there were 5 parts needed, some parts from Scarborough area where we live, supposedly should have arrived on Tuesday and some from Quebec to be arrived on Wednesday. It has already passed 8 days without heater and hot water in Toronto, Canada, we have called everyday and they can't even provide us with an ETA or update as to where the parts are, and when they will arrive so we can set up an appointment because without that we can't schedule anything. Anyways, we have been patient and it's getting to the point where the support isn't helping or trying putting pressure to resolve an issue which it was the company's fault. We have 2 seniors over 70 years old, a pregnant woman, and a construction worker. Also, we spent 20 minutes by explaining the error that they have in the backend about our address, they have been advised about the address issue and haven't fixed it. It is very frustrating that every time we call because even though they have created cases for our situation, they don't have it on file, we have to provide it depending on what situation I am inquiring about. If you can find another provider, please go ahead and do not choose this one. Unfortunately, I didn't have the choice, I am stuck with it as we have the rental. If I could, I would definitely choose another provider.

Kayley was right on time, cheerful, quiet, and had lots of history (since she had visited previously) to relate. It helps us plan for the future. It was a bonus to experience the same technician during a repeat visit.

Enercare has always been accessible and responsive to any issues we have had. They arrange maintenance immediately, take down my preferences for service personnel and always attempt to make sure my requests are met. I have never had any issues and will continue with Enercare.

(on a service plan) Service was quick (next day) and the problem was fixed. The only hitch was that the agent said our service window was 10 am to 2 pm, but the confirming email said 11 to 3. Since the plumber came at 1:00 it made no difference.

Robert & Tim did a great job. They did a profession work, cleaned up and gave us advice on start up and operation of the heater. A good team to have for the work.

We had a replacement done of our 10 year old rental tankless water heater today by Billy and Andy and are very pleased with the service they provided. The job was done neatly and efficiently and Billy was excellent at explaining the process and giving updates on how the job was progressing. They were very professional and personable and we highly recommend their service.

I had my hot water tank replaced by Abas and Cameron, they were very professional, pleasant and efficient and quickly replaced my water heater. I would recommend them to anyone who asks

The specialist was very knowledgeable. He took his time to explain a few things about our furnace. He also checked everything, including the carbon monoxide levels. I think this was the best level of service anyone could expect! Keep up the good work!

After the 13 year old furnace stopped working during a cold snap, it was time to invest in a new one fast. I received two quotes from different companies and decided to go with Enercare. From the easy booking process, the knowledgeable sales rep showed up the same day. We were able to get a new furnace and heat pump installed the next day. The installers were professional, explained things well, and kept the house clean. An overall positive experience during a somewhat stressful time. Thanks Enercare and team!