Enercare Home Services

After 25 years we decided to bite the bullet and get a new energy efficient furnace. We contacted Direct Energy and the representative was very professional and knowledgable in assisting us with our decision. The installation crew was fantastic - everything we needed to know was carefully explained to us. They hit a snag with the new gas water heater but the installer came back to our home later that evening to make it right! We were very impressed with this personal care service. We turned down the temperature on the new furnace and we still felt comfortable and cozy. Looking forward to our energy bills getting smaller!

We were having problems with our Hot Water Tank. We called Direct Energy and they had someone out there the next day. Which was great. It didn't take him long to figure out the problem and within the hour we had our hot water back. Was happy with the quick response from the company. The guys wasn't too friendly but he fixed our problem which was great.

I recently had a new 2 stage high efficiency furnace installed by Direct Energy. Two technicians arrived on time as promised and started work immediately, they installed their own temporary matting over all floor areas to protect all hardwood flooring before commencing work. Upon completion of work I was impressed with the quality and neatness of the entire installation including exhaust piping replaced to vent outside. Apart from new furnace and piping one would not have known anyone had been here, totally clean and neat on technicians departure, thanks again Direct Energy.

Warning to anyone signing up with Direct Energy service Maintenance Plans. A Rep. convinced my wife and I to sign up for a service and maintenance plan a couple of years. A couple of weeks ago my furnance was taged because apparently the heat exchanger needed replaced and the service plan to cover the repair costs was not covered (not sure what the point of paying for insurance is if it doesn't cover the repairs you expect it to). Then after replacing the furnace I called to cancel the plan because the new furnace comes with warrenty and apparently I have to still pay for the duration of the contract (8 months left) even though I have never used any of the warranty and service benefits. When you sign up with Direct Energy get ready to pay for services you no longer need and that the parts not covered under their warranty plans are the ones you will need.

My furnace stopped working so i contacted Direct Energy who had a representative come out. Cathy was very helpful and brought me some space heaters to use until my furnace was installed. She arranged for my ducts to be cleaned prior to the install. The Technicians were very professional and friendly. They dealt with some issues that arose regarding the install quickly and efficiently. Everyone was very friendly and helpful.

Motor on furnace was unserviceable, Direct Energy sent a repair person that night to check it, replaced it the next day. It was completely covered under Direct Energy's Protection Plan.

My wife had a water heater salesman knock on our door about three weeks ago. (National Home Service) the long and short of it is they sold my wife on a new Energy Star hot water heater to replace my 5 year old rental from Direct, which there was absolutely nothing wrong with.. They even lowered the monthly rental by about $1.25 per month and gave us a $100 credit on the gas bill. Sounds great except there was no rental agreement or term which made me very nervous as I am in the leasing and real estate business. I did a little checking and what was not explained to my wife is the the rental agreement is for the working life of the water heater which is on average 12 to 15 year or more. Further more there was a potential 2.7% to 3,0% rental increase annually for the life of the agreement. I/ we got buyers remorse very quickly (must happen within 10 days of signing the contract) and cancelled this rip off agreement. I called Direct Energy and explained what had happened and inquired about an energy star heater from them as our home is energy star rated and certified. Direct energy sent over a representative the same day and upgraded us to an energy star water heater at no cost to us and no increase in cost what so ever.
The new water heater was installed 2 days later in less than an hour and a half. What started out an a fiasco and rip off disaster turned out to be a great money saving pleasant event. Thanks Direct Energy you have my business with pleasure. Great recovery experience thanks to Direct Energy
PLM

Our two year old Trane furnace stopped working 4 days ago. Direct energy keeps repeating that they are trying to get the part from Toronto ..I didn't realize Direct energy was using horse and buggy to transport parts. Environmentally friendly yes, but perhaps not the best business practice. I would recommend using another service provider if it is heat you are looking for in a furnace.

Contacted Direct Energy to come in and clean my ducts which have never been done before (home is only 3yrs old). The following week a Direct Energy technician arrived on the scheduled day and time to do the job. The tech was very professional and explained everything as he preformed his duties. The tech also inserted a camera into the ducts so I could see the before and after effects of the cleaning. The job was completed within the time frame quoted. I would recommend this service from Direct Energy anytime as it does make a positive difference in air quality. The only downside is that you have to dust the house after.

On a very rainy Halloween morning, Paul showed up on time. Was polite, knowledgable and respectful of our home. By using the shoe covers, & floor mats, he immediately displayed courtesy towards our home. He was, thorough, & he explained all he did. Also. Friendly. Thanks :)