4 pieces of my Decor Rest furniture have the black bottom covering disintegrating. Anytime I move a piece of furniture to vacuum, the black stuff collapses onto floor. When picked up, it crumbles to a black powder. What is this and why is this happening????
- Approximate cost of services:
- $6,800.00
- Company Response
Thank you for your support in Decor-Rest Furnishings through our retailer Partner in 2015. We appreciate your feedback through both Homestars and with our service team directly.
As the manufacturer, we are happy to support our retailer partner to assist you with the no charge replacement parts as discussed previously. Our retailer partner has & will contact you directly for a follow up to your inquire & the next steps to your service claim. This black bottom, dust cover is solely meant for decorative purposes and does not reflect the structural integrity of the item. The dust cover will dry out or disintegrate with temperature changes, some affects will be when the Furniture is placed directly over heater sources or with humidity being a factor in the room. We are proud to stand behind our quality built furniture and support your inquire for your full satisfaction. Thank you & let’s stay connected.