We were looking to replace our old bed and decided to give the Endy mattress a try. We checked out the physical location and felt the bed was a bit soft for us but purchased it anyway - since there is a 100 night trial.
They shipped it to us and left the box on our driveway (it was wet that day) but mattress was fine when we opened it. After a few weeks we emailed them that the mattress was soft and they sent us free of charge a mattress cover which is supposed to make the bed firmer. At the end, we decided to return our mattress because it wasn't right for us. They came to pick up our mattress free of charge and refunded me the full amount.
The mattress wasn't right for me but the customer service was top notch.