For four years (Aug 2014 to Sep 2018), I cared for a family member’s turtle, a red-eared slider. I never had a reptile before and learning how to care for the turtle took time and research. I realized that I needed help from an aquatics expert, so in September 2015, I searched online and found EverClear Aquatics. For two years, EverClear Aquatics came to my home and cleaned the turtle’s aquarium and water filter on a regular schedule. It was the best decision I made and the turtle loved it! They were so helpful, allowing me to enjoy the turtle and not have to worry about cleaning his home. I went through two different cannister filters that did not work properly, but EverClear Aquatics came to my rescue when the filter was not working properly. They later recommended a good cannister filter to purchase, which I did. It was the best choice I made in a water filter, making my life a lot easier. When I told EverClear Aquatics that I wanted to get a specific piece of equipment, they also recommended one for me and ordered and installed it.
EverClear Aquatics is great in so many ways. They are professional, hardworking, reliable, trustworthy, patient, and very good with both people and aquarium life. They are also good in communicating with clients. For example, when scheduling appointments, they often provided me with various possible dates. They also confirmed appointments and always let me know in advance if they had any schedule changes.
Eventually, after a couple of years, I asked EverClear Aquatics to teach me how to clean the aquarium and water filter and do water changes myself. They educated me on what to do and spent time answering my questions. They also provided me with various supplies for the water filter, so I didn’t have to order them myself. When it came time for me to return the turtle to my family member, EverClear Aquatics did something amazing. They came to my home, dismantled the turtle’s aquarium and water filter, took the equipment in their car to the new home, and installed them. I was expecting to receive an invoice, but they did all of this for me free of charge. They also sent me a photo of the turtle in his new home because they knew how much I loved him and wanted him to be happy. It was an incredible gift I did not expect at all. I would highly recommend EverClear Aquatics. They are simply the best.
- Company Response
Thank you so much for taking the time to leave us such an amazing review! You’ve made our day here (ok, maybe our ‘week’... ’month’). “2015”!? How time flies when you have great clients! If you are ever ready to set-up your next aquarium, I look forward to working with you again.
Thank you, again, Chris