We bought a 15 year old home in the area just over a year ago. The builder had installed substandard windows in our bungalow (they were icing in winter). Our contractor replaced those windows. The Eclipse California shutters for the original windows could not be modified for the new windows. We contacted Keith. He was very proactive in cooperating with our contractor. He arranged the ordering and installation of the new shutters in a friendly and efficient manner. the installation team were great. And Keith was so very proactive doing follow up to ensure we were happy with the result. Overall, Keith made this project a positive experience!!!