i called this store and they told me to go to aurora store for equipment. i went to aurora and purchased item on hold, but as i was going out the door, i realized the factory seal was not on the box so we opened the box and they said parts were missing. they called richmond hill and richmond hill store asked me to bring it to them to exchange because they had one after all. this means that i drove to aurora for nothing! i went to richmond hill and they said that they could not exchange it because aurora sold me something without a seal. i would have to drive back to aurora to return it. furthermore, it turns out that they did NOT have the item after all! bad day at best buy!