I received a prompt call back after requesting service. I briefly explained what the job entailed, received a quote, and booked service. The company was able to get me in quite quickly, which was great. On the morning of the clean, the ladies were late, but they did phone on their way to let me know they were running behind due to traffic, so I appreciated that. They arrived, we went upstairs, and I briefly explained what I was looking for -- a move out clean, which to me means that everything is cleaned to a standard where a new tenant could move right in. I also indicated I'd need a receipt, and they gave me an impression one would be e-mailed to me. Upon returning to the condo after work to check the quality, I was disappointed. There was dust in the laundry room on the floors that I had to sweep up myself, and stains on the door frames that I could easily wipe off which means they didn't even try. Furthermore, some of the cupboards didn't look wiped out, and when I opened the freezer there were visible crumbs left in one of the trays. What they did clean was fine, but it was more what they didn't clean that left me disappointed. This company is good if you want quick service, but be aware that you may not get exactly what you were hoping for. They may be more suitable for regular home cleaning rather than move in/move out cleans as the work they did do in the bathrooms and such was sufficient. Lastly, I never did receive a receipt, and my credit card was charged, so I had to go back online and make a request for a receipt which I'm now waiting for. In short, for me, the cost wasn't worth the quality of service that I received.