When I was looking to purchase a new mattress, the salesman was very knowledgeable. He explained the different categories, brands and the benefits of each. I asked questions about quality and options and he gave a lot of information to help me decide what was best. He was also considerate of cost and helped me find one within my budget. In the end, I also got free delivery and when it was delivered, the men unpacked everything, set the frame, boxspring and mattress up where I wanted it and they took all packaging away. I really appreciate the service received and am very happy with my purchase. I would recommend the Bay!