Customer Service is clearly not a priority for Bradford Greenhouses. Had a receipt for a purchase I made for some pots, paid over $400 for 4 pots that after 1 summer (May to September) of use fell apart. Manager offered me 50% off the purchase of new pots which is basically the same deal they offer everyone, once a year. This offer had no cost to them, in fact offering me this, gives them my business yet again. The bottom line is, 1. they don't back up their products, 2. they aren't interested in resolving an issue to your satisfaction, 3. you are far better off purchasing a product from Walmart or Costco where when defected they will replace the defected products even without a receipt. Family owned buisness who is concerned about their own profit and not about the satisfaction of their clients. This was a buisness I and neighbours had supported for many years, I am sharing my story in hopes that other's don't have to experience the same dissatisfaction I had to. Overpriced I could of dealt with, but no acceptance of responsibility for selling a defected product I can't!
- Company Response
Hello Mr. Whidden, I understand you are not satisfied with the resolution I had discussed with your wife. As it was myself who was speaking with her perhaps I could explain to yourself in detail why I proposed what I did. The original pots were purchased in May 2014 for 50% off the regular price. This was a promotion we were running at the time for SELECT pots only. Normally we do not guarantee pots as variable environmental factors that are out of our control such as sun exposure, drainage, handling, winter storage etc.. can severely impact the lifespan of a pot. With that being said we always try to ensure the satisfaction of our customers by proposing fair resolutions which is what I believe we did in your case. Even though the pots were purchased at a 50% discount 2 years ago on a sale involving select pots only we have offered to give a discount of 50% off on ANY pots as a replacement. This is not an offer being offered to everyone once a year as was in your post. If you could please contact me to let me know how we are falling short of your satisfaction as we believe we are being more than fair in this matter considering the circumstances. Kevin Johnson, Store Manager (705.725.9913 ext 309 or firstname.lastname@example.org)