The service received by the Visions staff was excellent. We went looking for at least a 50" TV not knowing whether to my LCD, LED or Plasma. The sales associate went over each type of TV and gave us the pros and cons. Once we decided on a plasma TV he went over the different models and helped us choose the right TV for us. I also like the the 5% back if you find it at a lower price, which of course we did. Submitted the paperwork, receipts, etc. and sent it in. Within 10 days had a received a gift card for the difference plus 5%!