Mower dropped off in working condition and still not returned 2 months later - it just needed a part. NO ONE returns phone calls. Not even a courtesy call letting me know the part isn't in 4 weeks later. Had to buy another mower for the season, as TWO months has gone by. Still don't have it back, and NObody will return calls. I will have to pay for the part, PLUS the cost of buying another mower. Terrible customer service.