After having the owner of the store come to measure, the wrong amount of flooring was ordered and was "finished" much later than expected. The subfloor was put in improperly and the entire subfloor and flooring had to be re-done. Now, 5 months after we originally ordered the flooring, it is done. When going into the store to pay the remaining balance, the owner decides to tack on $500 to the final invoice, telling us he "lost" $1300 on our job. Make sure you keep records of all communication and know what you are agreeing to pay for.