The initial associate help was excellent - lots of information provided along with details, specifications of various options etc. We purchased the appliance, delivery date was set but was changed 4 times by the store. When the product finally arrived, it was the wrong model. We returned that one, no problems, however when our proper appliance arrived and was installed by City's install professionals, it did not work. We had to argue very strongly, that we didn't want the NON-functioning appliance to stay in our house. They took it back, and we decided to cancel our order with City Furniture. That process was a real hassle, but was finally completed when we tracked down the store manager. We will not return to this store - too many hassles. Very disappointed.