We were promised that our bathroom reno would be completed in one week. The project took 5 months! Several of the employees who came to our house were not qualified in the trades that they were working on, nor were they familiar with the building codes. They did serious structural damage to our home which we had to repair this ourselves before the project could proceed. It was difficult to get the owner's attention as he seemed to be busy chasing other potential jobs. It was an extremely stressful reno. We will be renovating another bathroom and will definitely not be using City Tile again.