I have used this company in previous years, and I have never had an issue. Approximately 5 years ago, we redid the flooring on the main floor; the worker they contracted out to was fabulous.
In the past couple of years, however, I have not received the same service.
In December, we decided to redo the shower upstairs. We went to Klein Horsman and picked out tiles in January. At this time, they told us the approximate install date would be early February.
Between later January and mid April, the company did not get back to us when we called or e-mailed. When we did speak to someone, they were unable to answer any questions.
They finally gave us an install date in April. This was cancelled, and they never phoned to tell us it was cancelled, we only found out because we called them.
In the end, we asked for our money back, and they did give us a complete refund. Even at that last meeting, when they refunded our money, they did not even apologize for the inconvenience they had caused.