Toys"R"Us

Children's Furniture
1450 Lawrence Avenue East North York ON
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41%

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Reviews by rating (past 12 months)

Reviews for Toys"R"Us

Average customer rating:
6.3 10 (3 reviews)

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Sandra from North York
Sandra from North York
2 reviews North York, ON
7/10

Stroller

I Purchased a baby stroller for my daughter. I wasn't exactly sure what I want so I asked a salesperson for help. Unfortunately they weren't very knowledgeable, but got a salesperson who was really knowledgeable and help me pick the right stroller for me and my family.

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frank belsito from Toronto
frank belsito from Toronto
16 reviews Toronto, ON
10/10

set up train set

I had a train set purchased from toys r us and installed...in my basement..it is great...the installers were very kind and explained evrry thing to me....i recomend this store for all types of toys...they are great..

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Miles in Scarborough
Miles in Scarborough
1 review Scarborough, ON

First Review

2/10

scooter in an opened box (all boxes were opened) w/ a '20% off' sign above it

Let me share a bad customer service experience from Don Mills & Victoria Park branch from the manager herself on Jul 4/12 around 6pm. I wasn't even a rude nor irate customer. All I wanted to do is to make a suggestion that a 'sale' sign should be taken down if the items on sale are no longer available because it's confusing for us, the customers, if a '20%off sale' sign is on top of the items that are not on sale. Instead of listening, she went into a defensive mode and kept talking on and on and showed no interest in listening to what I wish to say. Then she turned her back while still talking then headed to the stock room while still talking. Though I did manage to say some of the things that I wish to say but I don't think she heard them nor even cared for them. I find it shocking to get this unpleasant customer service from toysrus especially from a manager. What is happening to your store? Do your employees hate their jobs that's why they are that way. Now I realize why people go to walmart, they're prices are cheap but they are not cheap on customer service.

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