I ordered a custom sized mattress for an adjustable bed. It was high quality, very good value for the money, delivered on time by friendly and helpful people. Unfortunately, when I got the mattress to its final destination, I discovered that the mattress was 4" too narrow. This was the result of a communication error, which was 99.99% MY fault, and yet when I called Nine Clouds, they were very understanding, very helpful and replaced the mattress at a significantly reduced price, and took the other mattress away for me. I could not be happier, and I would highly recommend this company. I have been using the new mattress for some time now and it is a perfect fit and excellent quality and comfortable.
All of the staff I spoke to were polite, professional and friendly.
Excellent service over all, I would definitely buy another bed from this company!
- Company Response
Thanks very much Nancy. We were more than happy to do what we could for you after your initial special order turned out to be the incorrect size. You certainly have a very unusual size of adjustable bed.