We have consistently received excellent customer service from e-Children/Westcoast Kids in Calgary. The staff are knowledgable and extremely helpful. They were able to effectively assess our needs and recommend products that would work best for us. We purchased our stroller, carseat and other items from the Calgary location following several conversations and hands-on product demonstrations by store staff.
In addition, store staff demonstrated a willingness to answer questions and address concerns regarding their products. For example, the Valco stroller we purchased from the Calgary location in March was a returned item and did not include a bumper bar. Unfortunately we didn't discover this until the end of October. When I shared this dilemma with store staff, they showed dedication to resolving the situation. The attendant I was dealing with even called to get my address so that Valco could ship the bumper bar directly to my house. I really appreciated this extra convenience.
Overall we have been very impressed with the staff and the products at e-Children/Westcoast Kids in Calgary and will continue to visit this store for future purchases.